Support Engineer Internship (Immediate Hiring May/Jun Intake)

Support Engineer Intern

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Day-to-Day Responsibilities

Service Desk      

• Respond to email regards to change & incident for customers seeking assistance within stipulated SLA
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
• Escalate / Route emails for approval; obtain approval on timely manner.
• Become familiar with helpdesk policies; determination tables and services
• Correctly assigning of ticket to the responsible team;  and chase for ticket closures upon implementation.
• Provide daily, weekly and monthly performance reports to support team, clients and management.
• Monitoring the Solar wind system and report any abnormalities immediately
• Monitoring Nexmo SMS balance

Customer Service            

• Creating Performance Report
• Generating weekly reports on timely manner - ACS reports, other reports
• Conduct half yearly Customer Sat Survey
• Prepare Service Review material

Procurement      

• Release payment request for recurring billing for monthly, quarterly & yearly basis from receipt of GRN  -
• Generate Shopping Card  -  Purchase Request
• Generate Purchase Order (PO) for customers.
• Vendor details maintenance

Sales Force        

• To input all billed items and RFS to Sales force before month end.

Job Requirements:

• Degree holder, fresh Graduates are encouraged to apply
• Good communication skills in English and other languages is a plus
• Experience in a customer service industry/call center customer handling is an advantage
• Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues
• Ability to give specific and clear instructions and problem-solving advice
• Good personal time management and task organization
• Ability to work well in a team and in a target oriented environment

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com