At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly skilled Card Center Officer (Mandarin speaking) then get ready to join our company!

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team

Day to Day Responsibilities:

• Handle customer enquiries completely and accurately

• Respond to customers’ voice mail, Email messages or correspondences

• Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope

• Provide ‘first call resolution’, wherever possible

• Apply known solutions, advice and guidance to customers

• Take written change requests from customers and ensure these are accurately logged and referred to the appropriate support teams

• Log all calls, using the designated call handling system and entering detailed and accurate information

• Assign any issues which cannot be resolved during the call to the appropriate support group

• Keep the customer fully informed about the progress of any issues which have been assigned to a support group

• Ensure effective escalation and hand-over of customer enquiries/issues to the Team Leader, ensuring accurate information is provided and the process is carried out in a timely manner

What are we looking for:

• Good communication skills in English & Mandarin.

• Fresh Graduates are encouraged to apply

• Experience in a customer service industry/call center customer handling is an advantage

• Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues

• Ability to give specific and clear instructions and problem-solving advice

• Good personal time management and task organization

• Ability to work well in a team and in a target oriented environment

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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