This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The opportunity

The common Remote Service Platform (cRSP) is a state of the art IoT platform for medium to large scale industrial applications. Key use cases are Remote Servicing, Monitoring and File Transfer. Our platform is used by various big industrial customers to manage, audit and maintain their devices in field in a simple and secure way. The cRSP team is responsible for the development and operation of the platform and is located at the sites Konstanz, Böblingen (Germany), Brno (Czech Republic) and Vienna (Austria). We are looking for an engaged “cRSP DevOP Solution Manager” responsible for the team lead of ~10 employees at the site Konstanz. Furthermore, included is the responsibility of business strategy, the requirement management/engineering, the roadmap planning as well as the communication with the team and customers for clarification of the customer demands. This role also includes a mediator position between customers and the internal teams (like development, security, architecture, etc.) regarding the requirements.

Day-to-day responsabilities

• Disciplinary team leading of a team with 10 employees
• Communication with the team and customers for clarification of the customer demands
• Roadmap and Version planning
  -         Overview of the current projects with timeline, status and budget
  -         Overview of the finished projects
  -         Overview of the planned projects (short-, middle-, long term)
  -         Costs planning
  -         Deadline planning
  -         Coordinating the roadmap with the customer
• Communicate effort estimations to customers and ordered change requests to the team

Who Are We Looking For

• Leadership and people management
  Coaching, delegation, performance feedback, conflict resolution
  Motivating and developing team members

• Deep technical IT and network knowledge and specialized knowledge with respect of remote servicing

• Familiarity with ITIL/ITSM processes, e.g. change enablement, release management, etc.

• Excellent communicational skills with customers and internal development teams. Clear written and verbal communication with remote and internal stakeholders
• Ability to create diagrams that convey requirements (process flows, use case diagrams, …)

• Active listening, stakeholder analysis, and requirement elicitation

• Readiness to work in an international, agile team

Languages:

English (must), German (must)

Perks & Benefits

• Flextime & mobile working within Germany 

• Company pension plan 
• Individual training programs 
• Job bike & diverse range of employee discounts 
• Mobility and food subsidies 
• Good public transport connections and free parking (location-specific) 
• "Wellbeing@Worldline" health program 
• Regular employee events 
• Possible participation in the Innovation Festival @ Worldline 
• Employee Share Program: We win together as a team, and our long-term incentive plans are crafted to give every Worldline a financial stake in the business they are helping to grow  
• Sustainable, international company culture 

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Learn more about life at Worldline at Jobs at Worldline

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