The Opportunity

Are you a dynamic and strategic sales professional with a passion for developing new business and nurturing long-term client relationships ? Worldline Luxembourg is seeking a proactive Key Account Manager to join our team. In this role, you will be instrumental in not only managing and growing existing key accounts but also driving new business development efforts to expand our market share in Luxembourg’s vibrant market.

If you excel at building strategic relationships, seizing new opportunities, and thrive in a fast-paced, innovative environment, we want to hear from you. Join us to help shape the future of digital payments in Luxembourg !

Your responsibilities

Account and relationship management

• Build and maintain strong, long-lasting relationships with key clients within Luxembourg, serving as their trusted partner.
• Act as the primary contact for client inquiries, ensuring exceptional service and satisfaction.
• Conduct regular account reviews to identify opportunities for growth, upselling, and cross-selling of Worldline solutions.

Proactive business development

• Identify and prospect new clients/partners and market segments within Luxembourg to expand Worldline’s presence.
• Develop and implement targeted prospecting strategies and lead generation activities, creating a robust sales pipeline.
• Lead from the front in approaching new prospects, including cold outreach, meetings, and presentations to showcase solutions.
• Collaborate with internal teams and management to develop tailored proposals and overcome objections, closing new deals that contribute to revenue targets.
• Attend industry events, trade shows, and client meetings to network and foster new business opportunities.

On-site customer visits & negotiations

• Conduct regular on-site visits to clients and prospects to understand their operational environment, foster trust, and strengthen relationships.
• Lead negotiations and closing discussions face-to-face, ensuring mutually beneficial agreements aligned with client needs and company objectives.

Strategic growth & account planning

• Develop and execute account plans tailored to each client’s needs, with a focus on long-term partnership development.
• Proactively identify new business opportunities within existing accounts/partner’s and in the broader Luxembourg market.
• Support onboarding and ensure smooth transitions for new clients, promoting long-term engagement.

Market & client insights

• Stay informed about local market trends, competitor offerings, and industry developments in Luxembourg’s payments landscape.
• Provide market intelligence and client feedback to internal teams to influence product development and service enhancements.

Collaboration & teamwork

• Work closely with sales, product, marketing, customer service and technical teams to tailor solutions and deliver integrated proposals.
• Lead proposal development, presentations, and negotiations to secure new contracts and increase existing account revenue.
• Contribute to the team’s sales targets and strategic growth initiatives.

Reporting & Administration

• Maintain detailed and accurate Salesforce records of client activities, opportunities, and pipeline status.
• Deliver regular forecasts, pipeline updates, and strategic insights to management.

Who We Are Looking For

A motivated, entrepreneurial-minded professional with a passion for business growth and client success. You will demonstrate:

• Proven experience (minimum 3 years) in key account management and new business development within payments, banking, or financial services.
• A strong track record of prospecting, generating leads, and closing new deals.
• Deep understanding of payment processing, merchant services, and fintech solutions.
• Exceptional communication and negotiation skills, with the ability to influence at all levels.
• Soft Skills:
• High-energy, proactive mind-set with a Hunter attitude for developing new opportunities.
• Strong interpersonal skills, empathy, and an consultative approach to client dialogues.
• Resilience, resilience, and adaptability in evolving market conditions.
• Excellent organizational skills and a solution-oriented mindset.
• Ability to work independently while collaborating seamlessly with internal teams.
• Fluency in French and English is mandatory; German and Luxembourgish are advantageous.
• Proficiency with CRM tools (Salesforce) and MS Office Suite.
• Perform regular on-site visits across Luxembourg.