This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

At Worldline, our technology addresses the persistent challenges of the payment world. We have many passionate and dedicated peers who will love to work with you!

In an exciting, sophisticated, and growing environment, surrounded by competent testers, your role will be to ensure the best possible quality of products and services with high-added customer value. With a permanent position, you will join an engaged team of highly skilled people with human values.

We are committed to continuous improvement. Our goal is to consistently explore novel and creative strategies to enhance quality, lower expenses, and foster customer happiness. We are seeking Software Support & Integration Specialists for our Support Team.

Day-to-Day Responsibilities

As a Software Support & Integration Specialist, you will be critical in delivering high-quality support for Worldline Türkiye software solutions, ensuring customer satisfaction through proactive issue resolution, technical expertise, and effective integration. Your responsibilities will span across providing support, conducting workshops, developing utilities, and contributing to software development, all while collaborating closely with customers and internal teams,

• Provide expert technical support to customers using Worldline Türkiye software solutions, addressing inquiries, resolving issues, and offering guidance on product usage.
• Analyze customer needs and recommend appropriate solutions to ensure seamless integration and functionality.
• Oversee and respond to customer-reported issues daily, ensuring timely and effective resolution while maintaining a high level of customer satisfaction.
• Develop small utility programs (using C#, C, or Python) to replicate and fix customer issues when necessary, enabling efficient problem resolution.
• Organize and lead workshops (both online and in-person) to guide customers through the integration process of Worldline solutions, ensuring they are well-equipped for successful implementation.
• Develop comprehensive support documentation and instructional videos to assist customers in navigating Worldline Türkiye software solutions and fix common issues.
• Contribute to the testing and development of Worldline software products, ensuring high-quality releases and addressing customer feedback in product updates.
• Prepare detailed reports on project activities, ensuring clear communication of progress, achievements, and any challenges encountered.
• Participate in initial field installations of Worldline solutions, providing hands-on support and ensuring the solutions are deployed successfully.
• Proactively propose and implement new methodologies to enhance Worldline solutions, focusing on efficiency, reliability, and customer satisfaction.

Who Are We Looking For

We seek individuals who excel at problem solving. People who can drive positive change, step up, and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

• Strong proficiency in C# is essential. Additional knowledge of C and Python is highly beneficial, enabling you to solve problems effectively and contribute to software development.
• A solid understanding of web services, SQL, and databases is crucial for providing effective technical support and resolving customer issues.
• To effectively connect with international customers, prepare user documentation, and create support materials, an upper-intermediate level of English (both written and spoken) is necessary.
• Having a university degree in engineering (or a related field) or equivalent experience is highly beneficial, showcasing your technical savvy and proficiency in problem-solving.
• A solid aptitude for quickly identifying, analyzing, and resolving technical issues is vital to ensuring customer happiness and maintaining high-quality standards.
• Good communication skills are essential, enabling you to interact with customers, colleagues, and collaborators, while explaining complex technical concepts in an accessible manner.

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.