Who we are
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The opportunity
Your role covers providing proficient onsite IT services in Switzerland, where you tackle complex IT support challenges. Your responsibilities include managing WLSD tickets assigned to the local IT and liaising with users to understand their needs and resolve their issues efficiently. Onsite support typically involves a range of tasks to ensure technology and systems are functioning correctly within an organization.
Day-to-day responsibilities
Hardware Setup and Installation:
You are responsible for installing new workstation computers and printers, ensuring they are configured in accordance with Worldline policies and specific user requirements.
- Troubleshooting and Repair: Your responsibility is to diagnose and resolve hardware and software issues on workstations, tackling network connectivity problems, software errors, and peripheral malfunctions.
- Assistance in Network Configuration and Maintenance: IT specialist provides onsite support to the global office network team by assisting in the physical setup and troubleshooting of routers, switches, and other network devices. He is crucial during remote configurations and migration projects to ensure seamless connectivity.
- User Support and Training: You assist users with technical issues and provides training on new systems or software, ensuring they can effectively utilize Worldline’s corporate IT technology solutions.
- Inventory Management: local OSS maintains accurate records of Worldline’s corporate IT hardware, ensuring all inventory documentation is up-to-date and precise.
Who are we looking for
Your educational background is:
- Preferable higher education (IT engineer, telecommunication and IT security specialist), otherwise you may have a relevant professional qualification.
You have previous experience in:
- an IT support position (first or second line of support)
- coordinating IT projects
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.