Title:  Customer Relationship Executive

Customer Relationship Executive

Hyderabad

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Join our dynamic team as a Customer Relationship Executive and take charge of managing relationships with our existing merchants while paving the way for new prospects to seamlessly join our platform. Your role will involve supporting merchants through the digital application process and ensuring the validation of leads before onboarding. With a focus on achieving activation, retention, and sales targets, you'll leverage your persuasive communication skills and product expertise to drive success. Don't miss this opportunity to make a significant impact and grow with us!

Day-to-Day Responsibilities​

• Conduct outbound calls to existing merchants and proactively help the merchants addressing concerns that they may be having while using Worldline services.
• Qualify leads based on predetermined criteria and accurately document relevant information.
• Reach out to prospects who may not have completed DIY onboarding journey and deliver compelling sales pitches tailored to the individual needs and preferences of each prospect. Handle objections effectively and negotiate terms to close sales.
• Provide exceptional customer service throughout the account management and sales process to ensure a positive customer experience.
• Adhere to company policies and procedures, including compliance with regulations and ethical standards.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Proven experience in sales, preferably in a call center or inside sales environment.
• Excellent communication skills, both verbal and written, with a persuasive and engaging demeanor.
• Strong negotiation and closing skills with a track record of achieving sales targets.
• Strong interpersonal skills with the ability to build rapport and establish lasting relationships with customers.
• Ability to quickly learn and understand product features, benefits, and value propositions.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Work from home option (T&C)
• Free private medical services
• Referral bonuses for new hires recommended by you
• Full access to the “Learning” platform

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.