Title:  Relationship Manager

Relationship manager

Hoofddorp

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Join a cohesive team with presence in Europe, United States & Brazil, that engages with tier 1 merchants in various industries such as SaaS, insurance, logistics, the gig economy and digital online services and more.

Obtain and expand your knowledge on e-commerce payments, an industry in clear expansion across all geographies & demographics, while building a career in a company clearly focused on personal development and work-life balance.

Day-to-Day Responsibilities​

• You work with our customers to build an understanding of their roadmap and future-proof the relationship by proactively accommodating their payment needs
• You do ongoing analysis and review of business trends to identify gaps to plan and execution
• You lead the annual operating plan & forecast process, collaborating with Finance, Business Units and Business Development Manager
• You make headquarter visits, identify customer needs/priorities and crafting fact-based selling presentations for assigned accounts
• You boost all commercial activities including contract renewals, pricing negotiations and delivering against revenue targets
• You’re data-driven and use data analysis to identify areas where we can drive client revenue growth

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• 4+ years of experience in business-to-business sales and relationship management with Bachelor’s or Master’s Degree or similar qualification and relevant experience. 
• You’ve developed trusted partnerships with global merchants and build long-term relationships at a senior level to ensure we are the key payment processor for their online business
• You create strategic business and quarterly account review plans to further enhance the relationship and profitability of our customers
• You are the go-to for our customers to navigate through our company. You’re not alone in this, and work together with co-workers in the assembled account team consisting of Operational and Administrative people
• You maximize growth by increasing the share of wallet and deliver additional revenue streams by up-selling new products, value-added services, and FX
• You deliver the best solution after evaluating alternative methods and explores the adaptation of policies, procedures, standards, techniques, materials, and equipment
• You possess deep knowledge about our client organizations and how effective decisions are made
• You understand and seek business problems specific to our company

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Receive an exciting salary.
• Employee Share Program. We win together as a team, and our long-term incentive plans are crafted to give every Worldliner a financial stake in the business they are helping to grow.
• At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.