Relationship Manager Airlines & eTravel EMEA

Hoofddorp,Netherlands

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Join a team with a global presence across the different regions, engaging with leading brands in the Airlines, Travel, and Hospitality sectors. Gain or expand your knowledge of e-commerce payments within the growing eTravel industry, which is evolving rapidly across various markets and consumer demographics. Take the next step in your career with a company dedicated to personal development and work-life balance.

Day-to-Day Responsibilities​

• Work with our airline and eTravel customers to understand their unique needs and future-proof the relationship by proactively addressing their payment requirements.
• Conduct ongoing analysis of industry trends and customer behaviors to identify gaps, informing our planning and execution strategies.
• Drive the success and growth of your merchant by collaborating with Consulting Services, Control, and other relevant teams to facilitate quarterly business reviews (QBRs) and strategic planning sessions.
• Make regular visits to customer headquarters to understand their priorities and craft compelling, fact-based presentations for assigned accounts.
• Drive all commercial activities, including contract renewals, pricing negotiations, and achieving revenue targets.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• You have built trusted partnerships with global airlines and travel merchants, fostering long-term relationships at senior levels to position us as their key payment processor for online transactions.
• You create strategic business and quarterly account review plans that enhance customer relationships and drive profitability.
• You serve as the primary point of contact for our customers, effectively navigating them through our company’s resources and collaborating with an assembled team that includes Operational and Administrative professionals.
• You maximize growth opportunities by increasing share of wallet and delivering additional revenue streams through upselling new products, value-added services, and foreign exchange solutions.
• You deliver optimal solutions by evaluating various alternatives and exploring adaptations of policies, procedures, and techniques to meet customer needs effectively.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.
• And many more…

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com