Job Description
Project Manager Transformation and Operational Readiness

 

About Worldline

Worldline is the European leader in digital payments, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So, if you are a highly skilled Rollout Manager we looking to make a real impact on the world, join our journey!

 

 

The Opportunity

As a Project Manager you are part of a team of change practitioners who focus on a driving business change across borders, departments and teams. As part of this team you will lead strategic initiatives that are part of the long term transformation roadmap of GBL Merchant Services Enterprise and that will bring the best value to our merchants, but also our employees and Merchant Services Enterprise Customer Services.

 

This includes implementing new support models for our customers, delivering on operational efficiencies through automation and coordinating operational readiness for new (global) products and services.

 

Your day-to-day responsibilities include

  • You will work on a wide variety of strategic change initiatives in which you will liaise with multiple departments within GBL Merchant Services Enterprise and/or interaction with external parties or Global Business Lines.
  • You are end-to-end responsible to ensure business changes are aligned and agreed with impacted leaders, departments and teams within Merchant Services Enterprise Customer Services.
  • You will structure the changes with a clear scope, perform impact assessments and you can nail a detailed plan of approach with clear dots on the horizons.
  • You will engage with multiple stakeholders within and outside of Merchant Services Enterprise Customer Services – from operational teams active in the front line to senior management and leaders.
  • You are able to influence management decisions based on facts and figures.
  • You understand the needs and challenges of GBL Merchant Services Enterprise and Merchant Services Enterprise Customer Services.
  • You understand how to drive change. You know it is all about the people, so ensuring buy-in, changing people’s way of thinking and unleashing their potential will come as part of the job.
  • You have a proven toolkit of techniques, with the ability to expand your circle of influence by interacting extensively with people in other departments and business lines. You are a natural communicator and are comfortable in liaising with senior management and other decision makers.

 

Skills we can't do without:

  • A minimum of 3 years of experience in a similar business process management/transformation manager/organizational change management type of role.
  • Experience in the Payment Service Providers, Paytech or Fintech industry is an advantage
  • Master’s degree in any quantitative field (business, math, economics, finance, statistics, science, engineering)

 

 

Skills we'd like:

  • Excellent Project Management skills and the ability to lead and manage detailed, time-sensitive initiatives
  • Decisive and a pragmatic problem solver with a can-do attitude.
  • Tactful diplomat. Able to engage with both technical and non-technical staff at all levels in the organization, to understand and respond to their needs in rapidly changing environments.
  • Analytical with an understanding of statistical analysis.
  • Tenacious. Self-starting. Drive. Shows initiative.
  • Well-developed communication skills, able to switch communication style.
  • Flexible. Willingness and strong ability to learn fast.
  • Stress-resistant, able to cope with a high-paced, dynamic work enironment
  • Excellent English language skills, both verbal and written.
  • Last, but not least, a great colleague to work with. We hugely value people with ambition, humility and a great sense of humor.

 

 

Perks & benefits

Next to a rewarding salary, we offer you the following benefits in this role

  • Attractive number of holidays so you can enjoy some time off and recharge!
  • We offer flexible working hours, so you can adapt to your personal circumstances. Hybrid set up is possible too!
  • We pay for your commute when working from the Worldline office.
  • On target bonus based on your personal performance and the company results.
  • Opportunity to develop yourself in a rapidly growing and agile global organization.
  • Joining the big-league means entering a world of knowledge and wisdom for you to opt-in to. Connect with likeminded colleagues, learn from the best and grow!

 

Grow with us, create tomorrow

At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.

 

 

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

 

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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Information at a Glance
Request ID:  298975
Posting Start Date:  3/28/25
Job Area:  Customer Services
Work Site:  Hybrid
Contract Type:  Permanent
Brand:  Worldline
Job Location:  Netherlands - Hoofddorp