Job Purpose

We are seeking an experienced Chargeback Specialist, related specifically to issuing responsibilities, to join our team of passionate chargeback specialists. This role requires a professional with deep expertise in card scheme rules, dispute resolution processes, and issuer-side chargeback management to ensure efficient dispute resolution and compliance with regulatory requirements. We are looking for someone who thrives in a dynamic and multi-cultural environment and is eager to make a real impact.

Key Responsibilities

• Process and manage chargeback cases from the issuer perspective
• Analyze transaction disputes and determine appropriate response strategies
• Ensure compliance with card scheme rules and timelines
• Prepare and submit compelling chargeback representments and documentation
• Collaborate with our customers and internal teams, adhering to SLA’s and keeping a professional and friendly environment that aligns with a customer-focus attitude
• Prepare clear and concise reports on chargeback decisions
• Support audit processes and regulatory examinations
• Maintain accurate case documentation and records
• Support other departmental and team related activities where appropriate
• Provide internal and external trainings to relevant stakeholders

Required Qualifications

• Minimum 4 years of experience as a chargeback specialist specifically related to issuing responsibilities
• Deep knowledge and experience working with card network systems and processes
• Comprehensive understanding of card schemes and chargeback rules
• Strong analytical skills with ability to interpret complex transaction data
• Experience with dispute tracking systems and reporting tools (for example, Salesforce)
• Familiarity with authorization, clearing, settlement processes, a plus
• Knowledge of consumer protection regulations and banking compliance
• Excellent written and verbal communication abilities with a strong focus on customer needs and service expectations

Core Competencies

Analytical Thinking: Ability to analyze complex data and make sound decisions

Technical Proficiency: Strong understanding of payment systems and card network rules

Communication Excellence: Clear, professional communication with all stakeholders

Compliance Focus: Commitment to regulatory adherence and risk management

Problem-Solving: Creative approach to resolving complex disputes

Customer Centricity: Ensuring positive interactions and driving customer loyalty

What We Offer

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• Training on latest payment technologies and industry trends
• Collaborative and innovative work environment
• Access to Worldline's global network and expertise