Role Overview

As the Sales Head of SMB Go-To-Market for Luxembourg, you will lead a diverse team both account managers and indoor sales, mainly focused on in-store payments, in close contact with the BNL e-commerce sales. You will be responsible for driving revenue growth, limiting churn & building and executing effective sales plans, on top you are expected to motivate and assist your team to deliver outstanding results. Acting as a leader for the Luxembourg market, you will also represent the company externally with clients, partners, and federations.

Key Responsibilities

• Team Leadership & Development
  • Lead, inspire, and develop a diverse team, ranging from account management to indoor sales.
  • Motivate the team to achieve sales targets and foster a high-performance culture.
• Strategic Sales Management
  • Develop and implement sales strategies and plans to drive growth in the SMB sector.
  • Ensure accurate sales forecasting and leverage CRM tools effectively to track and optimize performance.
• Client & Market Engagement
  • Visit clients and partners to strengthen relationships and identify growth opportunities.
  • Act as the external face of the company, representing the business with federations and key stakeholders.
  • Provide market leadership and act as a key point of contact for the Luxembourg SMB market.
• Cross-Functional Collaboration
  • Act as a liaison to other departments, specifically customer service and operational teams, ensuring alignment and seamless execution of initiatives.
  • Facilitate communication and collaboration between sales and other departments to address customer needs and optimize performance.

Requirements

• Proven experience in people leadership, with the ability to inspire and develop teams.
• Strong commercial mindset with a track record of delivering growth in sales, who can take end-responsibility and work autonomously.
• Solid experience in finance and payments, particularly in in-store payments and e-commerce sales.
• Familiarity with CRM tools and the ability to ensure their effective use within the team.

Language Requirements

• Mandatory: Fluency in English.
• Preferred: Proficiency in French, Luxembourgish, and Letzeburgesch is highly desirable.

Location & Travel

• Primary office location: Luxembourg.
• Sporadic travel within the Benelux cluster may be required.

This role offers an exciting opportunity to lead a dynamic team and make a significant impact in a growing market. If you have the experience, leadership skills, and drive to succeed, we’d love to hear from you!