Integration Support Agent

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Publish Date: Jan 1, 2022

Location: Halmstad , Stockholm, SE

Company: worldline

About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com



The opportunity:

At Worldline, our technology addresses persistent challenges of the payment world. We’ve established ourselves as a leading developer of creative software solutions for enabling the cashless society. If you are a highly-skilled Integration Support Agent, then get ready to join our team which is part of our highly regarded Customer Experience department.

As our new colleague you enable partners to deliver integrated solutions to our mutual customers. Combining your excellent communication skills and willingness to find a solution for each problem you support our partner’s developers in their development of the integration. You will be working on improving the cash register integration and certification process to facilitate efficient partnerships. You will also play an integral role in facilitating the rollout of our terminal software releases as the integration between the partners software and ours is tightly connected.

We would like to welcome an organized and driven colleague to join our team in Halmstad, Sweden. In this role you will report to the Technical Support Team Manager.



Your day-to-day responsibilities include:  

  • You support Key Account Managers with technical expertise when building partnerships
  • Support partners during integration process of their cash register application to our payment terminals
  • Certify and be the cash register integration partner’s main technical contact, during the integration process
  • Ensure the solution can be sold to customers in a functional configuration
  • Support Customer Support Agent´s with technical expertise about cash register integrations
  • Facilitate and enable the rollout of new terminal software releases



Signs of success:      

You possess phenomenal analytical and problem solving skills and love to work with multiple stakeholders. The ability to see the big picture without losing an eye for detail comes naturally from you in everyday work. You enjoy working in a global multicultural company and your flexibility helps you to shift tasks and priorities in fast-paced environment.



Skills can't do without:

  • Programming skills in C# or other object-oriented languages
  • A minimum bachelor’s degree in Computer Science / IT or equivalent knowledge
  • Full working proficiency in Swedish and English, both written and oral


Skills we’d like:

  • Skills in other programming languages
  • Proven work experience from the Fin-tech industry and/or Customer Service/Support
  • Previous knowledge of serial communication between devices
  • Used to work with working in project form



More reasons to join us:

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.




The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.

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