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Customer Service Agent - Halmstad

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Publish Date: Oct 6, 2021

Location: Halmstad , Stockholm, SE

Company: worldline

 
About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com

 

The opportunity:

You will provide our customers with top-class support, via telephone and email, within technical challenges and also guide them in financial solutions. At Worldline, we are eager innovators, so you must be flexible and forward-thinking, but never let it be to the expense of details! The Customer Support team is one of the main contacts for our customers, so you must have outstanding communication skills and a burning desire to help people. Of course, delivering excellent Customer Service is your passion!

As a Worldline Customer Service Agent, every day there is a wide variety of questions presented to you! Answering these demands that you draw on your outstanding listening skills to ensure you are able to identify the customer’s needs and tackle each case without the need to forward it on. It is meaningful that you have a solution-oriented mindset and can see the bigger picture.

 

Your day-to-day responsibilities include:

  • Find solutions to technical issues
  • Assist with new settings for the payment terminals and online payment solutions
  • Guide customers through installations and functions
  • Troubleshooting
  • Assist customers with questions regarding invoices and settlement reports

 

Signs of success:

  • Exceptionally service minded with great interest and understanding in technology
  • A great teammate; adept at working with multiple people at any given time
  • Truly flexible: able to shift tasks and priorities in a big way at the drop of a hat
  • Creative and process-driven: you're constantly looking for ways to make things work more efficiently
  • An excellent communicator, both verbal and written, with a seamless blend of integrity and friendliness

 

Skills you can't do without:

  • Proven work experience where your superb service skills are demonstrated
  • Proficient speaker in Swedish with a great understanding in English

 

Skills we’d like:

  • Knowledge in other Nordic languages
  • Technical oriented studies
  • University studies in Communications
  • Previous experience in a Customer Service role

 

The first 4-5 weeks of employment will be an introduction and learning period where you, together with a mentor, will learn the ropes so you feel confident and secure in your role and can provide fantastic service to our customers.

The position is temporary employment with the possibility of prolongation. Please send us your job application and CV as soon as possible, as we are reviewing all applications consecutively. We can’t wait to hear more about your passions and skills!

 

More reasons to join us

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits.

What’s more, we really value Innovation, Cooperation, Excellence, and Empowerment. These values are reflected in our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

 

 

The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.


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