This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

As an Operations Specialist, you will get a unique opportunity to be part of the Acquiring Specialists team, which plays an integral role in supporting Worldline’s customers and partners.  Join our team in Halmstad, Sweden!

Day-to-Day Responsibilities​

• 2nd Line Support for Acquiring Services: address customer inquiries requiring specialized knowledge or deeper analysis of the payments and transactions supported by our services.
• Administration: process returned payments, settle debt payments, and make necessary account changes to keep merchant records accurate and ensure correct processing.
• Monitoring & Issue Resolution: monitor rejected transactions, perform corrections and keep customers informed.
• Continuous Improvement: collaborate with cross-functional teams (Finance, 1st Line Support, Sales) to enhance workflow efficiency and reduce recurring problems

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Previous experience in the payment industry or from working in a regulated business
• Experience working in a technical environment with technical products
• Proficiency in using Microsoft Office
• Excellent interpersonal skills and a strong communicative ability in English
• You are a seasoned partner manager: partner management is your passion – both acquiring new partners and developing/growing of existing partnerships.
• Ability to manage multiple tasks simultaneously in a fast-paced, regulated setting.
• Strong sense of ownership and personal drive to see tasks through.
• Motivated Problem-Solver: You love getting to the root cause of issues and figuring out how to prevent them in the future.
• Service-Minded: Helping and guiding customers energizes you, and you maintain a positive attitude even in challenging situations.
• Adaptable & Team-Oriented: You thrive in a dynamic environment, embrace new challenges, and work well with a diverse group of colleagues.
• Communication Skills: You are comfortable communicating in English with both technical and non-technical teams

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Pension plan 
• Health contribution  
• Health check – Every 2nd year  
• Private Health Care Insurance (EuroAccident)  
• Parental pay and 12 months pension during parental leave  
• Opportunity to hybrid working according to company standard  
• Benefit portal with many great offers

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.