Junior Support Specialist

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Publish Date: Oct 13, 2021

Location: Guildford, Southeast, GB

Company: worldline

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled JOB PROFILE, then get ready to join our company.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

Worldline is a key supplier of self-service kiosks to the UK rail and hotel industries. We design, manufacture, deploy and support thousands of public use TVMs (Ticket Vending Machines) / kiosks / information points and digital signage across the UK Rail network & hospitality sites.


These machines are deployed in various environments and locations that range from friendly (e.g. inside luxury hotels) to hostile (unmanned remote railway stations open to weather and vandalism). The machines return average availability figures that exceed 99% in any given period measured against 24x7 operations.


In addition, Worldline are now delivering a new range of products & concepts as well as developing digital signage solutions for clients in the retail market both in the UK and world wide


The Support Specialist is a key role within the Worldline organisation, responsible for the day to day operations of technical services to their customers.     


Primarily this involves:


  • Investigating, troubleshooting and fixing 2nd line support issues
  • Managing the escalated call queue
  • Finding solutions to support calls
  • Pre-emptive System Monitoring
  • Participate with on call duties
  • Setting best practices and standards
  • Ad hoc project work as required
  • Perform miscellaneous job-related duties as assigned by manager.



Job Requirements


Essential criteria:

  • Experience and understanding of the following technologies:
  • Windows Server 2010 
  • MS SQL Server
  • Desktop build, image management & release control
  • Experience of working for an organisation in the IT services or consultancy arena
  • On call availability for evenings and weekends on a rota basis


  Desirable criteria:

  • Experience of working to tight deadlines under pressure, whilst producing high quality results, which are reviewed by other team members
  • ISA Server/TMG/Third party firewalls
  • IP Networking
  • Database Administration
  • Experience of working for an organisation in the IT services or consultancy arena
  • Reporting and transaction monitoring
  • Scalability and capacity management
  • Licence monitoring
  • Engineering knowledge around EPOS, PEDs, Self service kiosks


In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, 32 days’ annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

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