Riga, Latvia
This is Worldline.
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The Opportunity
We’re looking to hire an E-commerce Application Support Specialist in Riga, Latvia. As our new colleague, you will be ensuring daily support to keep our business rolling. You're our ideal candidate if you have previous experience in Linux application support/ maintenance, and you are passionate about investigating and solving customer issues.
Day-to-Day Responsibilities
- Ensure E-commerce payment online application daily maintenance, configuration and support
- Test, configure, install, and maintain new software releases, patches and updates
- Solve and remediate incidents and problems
- Monitor and analyze service quality, propose solutions for service improvement
- Investigate customer and colleague’s inquiries
- Provide 2nd line support to ECOMM solution end customers via e-mail on technical and implementation-related topics.
- Create preventive measures and perform system daily monitoring and checking in order to identify and prevent potential service interruption
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
- Previous experience with Unix application support, administration and server set-up
- Oracle SQL query knowledge
- Experience working in Customer Support seen as advantage
- HTML and PHP knowledge seen as advantage
- SSL/TLS certificate technology knowledge seen as advantage
- QA manual testing experience seen as advantage
- Previous working experience with Tieto CardSuite products seen as advantage
- Experience in Cloud technology seen as advantage
- Ability to take on-call shifts to react to possible incidents outside business hours (work requires standard working hours, on-call duty is compensated separately)
- Full working proficiency in English and Latvian
- Reliability and precision at work
- Strong analytical mind and problem-solving skills
- Ability to work with technical documentation
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career
- Health insurance
- Allowance in case of marriage, the birth of a child, the funeral of relatives
- Seniority gift (age jubilee)
- Free parking in the city center
- Hybrid working model (up to 50% working from home)
- Company bonus (applied by Worldline policy)
- Salary level from 2 400 EUR/gross to 2 720 EUR/gross
Shape the evolution.
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
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