Customer Project Manager

Madrid

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Join a mission-driven team that thrives on innovation and excellence as we revolutionize the world of commerce by connecting businesses with the tools they need to surpass their customers' expectations. As a Customer Project Manager within our dynamic Enterprise Accounts division, you'll be at the forefront of this exciting transformation, playing a pivotal role in crafting seamless customer experiences throughout their journey. Your mission will be to engage with clients, navigating them through the intricacies of project setup and implementation, ensuring every interaction is guided by our robust project framework and methodology. Picture yourself as part of a diverse, international team that collaborates passionately in the Merchant Services sector, focusing on the Retail segments. Here, empowerment and cooperation are more than just values—they're the pillars supporting our innovative quest to redefine customer satisfaction. Embrace this remarkable opportunity to make a difference and inspire the next wave of commerce excellence. 

Day-to-Day Responsibilities​

• Stakeholder Coordination: Serve as the primary point of contact and coordinator for all internal and external stakeholders involved in the project, including product teams, legal, compliance, marketing, and external partners.
• Project Planning and Execution: Develop and maintain comprehensive project plans, timelines, and deliverables to ensure all preparatory work is completed on schedule.
• Risk Management: Identify potential risks and obstacles to the project, proactively developing mitigation strategies to ensure successful project delivery.
• Communication: Provide regular updates to senior management and relevant teams on the progress of the project, including any adjustments to timelines or objectives.
• Resource Management: Ensure that all resources required for the project are identified, allocated, and managed effectively.
• Performance Tracking: Monitor the project's performance against key milestones and objectives, making adjustments as needed to stay on track. 
• Ensure timely implementation of customer projects, aligning with customer requirements, scope, and budget.
• Govern projects with all relevant stakeholders to deliver high-quality solutions that meet customer expectations.
• Provide guidance on Worldline’s product and advise on the solution that best fits clients’ business needs.
• Manage end-to-end customer projects from deal confirmation to transaction processing, ensuring seamless transitions.
• Serve as the single point of contact during the entire Order to Cash process, managing customer experience.
• Define integration scope, align with customer requirements, and support pre-sales and project business case development.
• Develop stakeholder management plans and maintain effective project planning within business and budget priorities.
• Serving as liaison between technical and non-technical teams.
• Reporting and escalating to your Management as needed

• Create and maintain comprehensive project documentation

• Self-directed personality that takes a proactive, hands-on role in problem solving, decision-making, creating new procedures and innovating new ways to enhance existing processes.
• Ensure successful project handovers once the rollout has been completed by setting up scalable business as usual and support processes.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• You You are B2B client-oriented with a positive, proactive, and professional attitude, ready to tackle challenges.
• You excel in people, project, and time management, ensuring seamless and efficient operations and solutions.
• You possess a bachelor’s degree or equivalent work experience, essential for understanding operational flows.
• You have at least 3 years of experience as a Project Manager, showcasing your ability in the fintech industry.
• Extensive technical understanding of integration solutions and familiarity with REST API.
• Very Detail oriented and willing to deep dive into technical solutions.
• Experience working with Project management tools such as Asana, Monday etc.
• You communicate fluently in Spanish and English, both verbally and in writing, enhancing stakeholder relationships.
• Excellent communication (written, oral and presentation) and people skills.
• Strong problem-solving skills and the ability to think strategically under pressure.
• You demonstrate strong stakeholder management skills, making customer and merchant relationships invaluable.
• You are a passionate team player with a strong technical affinity and a knack for clear communication.
• Strong working knowledge of Microsoft Office
• Extensive hands-on technical Salesforce knowledge and proven experience in leading Salesforce projects.
• Data analytical skills.
• Knowledge and understanding of Agile, standard project management frameworks (PRINCE2, PPM), project and product management tools (Jira, Confluence, Notion..).

Nice to have

• Experience working with a global team, across multiple time zones and cultures
• Experience in payments or financial technology
• Knowledge of QA processes and test methodologies.

Soft skills 

·         Organizational capacity

·         Sense of situations / understanding of issues

·         Listening and negotiation

·         Communication

·         Initiative spirit

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Enjoy remote work: 50%
• Enjoy flexible working hours: we do not work on Friday afternoons! Intensive work day July and August.
• Enjoy wide range of training through our eLearning platforms (Linkedin Learning, Percipio, Speex, Cross Knowledge).
• Specific training, both technical and managerial (Dockers, Management 3.0, Scrum, Jetpack Compose, Design thinking, ...).
• Join the Worldline Global Expert Community: we organize events where experts share their technological achievements.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com