Customer Support Specialist to Payment Methods (fixed term contract for 3 years)

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The role of the Customer Support Specialist is to set up, maintain, and upgrade payment solutions for our customers.

 Wordline’s Transaction Processing Environment and its surrounding Systems are based on multiple Software Products running on a wider IT Infrastructure environment.

The Customer Support Specialist takes all Customer requests in his scope and configures them within agreed timescales for their needs.

Furthermore, the Customer Support Specialist does contribute to increasing the quality of service  - suggests improvement of documentation or tools used.

Day-to-Day responsibilities :

• You provide exceptional customer service via phone and email,
• You deal with customer requests from ticketing tools (SalesForce), analyze and complete within agreed timescales,
• Communicate with SPECIALIST GROUPS (R&D, support L2, etc) to carry out trouble-ticket resolution through appropriate configuration and/or good configuration.
• You understand the customer’s configuration of payment solution,
• You troubleshoot and resolve issues related to our payment solution

 Who Are We Looking For:

We look for big thinkers. People who can drive positive change, step up, and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

• Detail-oriented, customer-oriented
• First experience in the Support team 
• Basic knowledge of electronic banking/money (would be a plus)
• Good communicator in English and French

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as the top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career.
• Full-time job contract and stable working conditions (performance bonus, private medical healthcare, and more)
• Competitive salary and a range of benefits for employees 
• Best location in Warsaw – only 20 meters away from "Rondo Daszyńskiego" underground station 

Shape the evolution

We are on an exciting journey toward the next frontiers of payment technology, and we look for big thinkers, people with passion, a can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations)