Objective

• Customer support and processing for credit card applications and collectionsCoordi-nation with partner banks, account management, dispute resolution, and debt man-agement.

Activity

• Freely write individual case-related correspondence.
• Review, evaluate, process and decide on requests for credit limit increases and service of modification of data and payment methods.
• Analytical evaluation and clarification of data not processed by the system, including subsequent processing.
• Compliance with service level agreements.
• Inheritance processing with and without an account balance.
• Respond to official requests for information.
• Posting and reversing account fees and processing of card product change campaigns.
• Coordination and clarification with our partner banks.
• Written and telephone customer communication. Demand-related support of the Front Office team with telephony.
• Additional for Cardholder Application Processing and Collection
• Processing of card applications in the opening process and processing of returns/responses from applicants.
• Capture urgent applications that do not go to the capture service provider.
• Processing of incoming legitimation for the opening of the card. Loan decision according to the specifications of the partner banks.
• Settlement of accounts in arrears in the form of a multi-stage, commercial reminder procedure using intelligent systems.
• Monitoring of dunned accounts within certain periods and checking incoming payments on the card accounts to be monitored.
• Turnover verification for accounts with negative status and overdrawn.
• Processing of contract terminations and execution of card blocking, installment payment agreements including repatriation monitoring and negative Schufa late reports.
• Examination of possible chargebacks to the merchants and rebate processing for debit balances
• Settlement of bankruptices and garnishments, write-off of bad depts and documentary processing of claims for submission toan external debt collection service