This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

As a Contract Collection Specialist, you will have a chance to be a part of a fast-growing team of Specialists in Enterprise who are working with our Sales Team and Merchants, and advise them on their queries, as well as support the smooth document collection and verification process. If you enjoy working on diverse projects and have exposure to various tasks as well as using your foreign language skills daily, this role is for you!

Day-to-day responsibilities

• You perform quality checks on the documentation packages for Enterprise Merchants (assuring the Documentation package’s compliance with Legal requirements, RISK requirements, and Onboarding (set-up) requirements)
• You provide expertise concerning the completeness of the onboarding contract package documentation and successful onboarding know-how.
• You provide Preconsulting services (including online meetings and exchanges daily)
• You advise on filling in missing contract details and provide answers to contract questions.
• You ensure the fulfillment of customer data and bank data information (KYC/AML documents)
• You are responsible for collecting risk documents from merchants.
• You take part in meetings with different Stakeholders (Sales/Onboarding Team/Risk) and Merchants (email and telephone support)

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

• At least 3 years of work experience
• Previous experience in KYC / AML / Customer Care would be an asset.
• English and Polish at a good level, plus knowledge of German or French (writing and speaking fluently)
• Previous experience in a payment transactions environment (acquiring and merchant services) would be an asset.
• Team player with an international mindset 
• Problem-solving, detail-oriented, analytical, and troubleshooting skills
• Excellent communication and interpersonal skills with a strong willingness to evolve in a dynamic and growing business and international organization

Perks & Benefits

At Worldline, you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution 

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, a can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics. Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations). 

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