This is Worldline

At Worldline, we solve the ongoing challenges of the payment industry through innovative technology. Our digital payment and transactional solutions enable sustainable economic growth, foster trust, and ensure security across our societies. As a highly-skilled Client Service Manager, you have the opportunity to join our dynamic team and make a real impact in the fast-evolving world of payments technology.

Our team is dedicated, passionate, and continuously striving for excellence. We believe in fostering a culture of innovation, collaboration, and growth. We’re looking for an organized, proactive, and innovative individual who is motivated to deliver outstanding client experiences and drive business success.

The Opportunity

This high-profile role offers a unique chance to work closely with key clients, ensuring their satisfaction and success while contributing to Worldline’s ongoing growth. As a Client Service Manager, you will act as the vital link between the company and trusted clients, playing a crucial role in maintaining excellent service standards and uncovering new growth opportunities.

Day-to-Day Responsibilities

Your day will be filled with engaging activities that include building strong relationships with client contacts, ensuring the delivery of high-quality services, and supporting continuous improvement initiatives. You will measure service performance, report on key metrics, and develop strategies to close performance gaps. Furthermore, you will coordinate with internal teams and third-party suppliers, handle client complaints tactfully, and guide cross-functional colleagues to align with client objectives. Managing invoicing accuracy and facilitating ad hoc IT change requests will also be part of your role.

What We’re Looking For

We seek big thinkers with a passion for service excellence and a proactive attitude. You are confident communicator, thrive in a fast-paced environment, and possess a solid understanding of operational functions in hospitality or retail sectors. Resilience, creativity, and self-motivation are essential traits. Basic knowledge of IT systems related to Point of Sale and Inventory Management is desirable, along with commercial awareness and industry trend research skills.

Perks & Benefits

Joining Worldline means becoming part of a global leader in digital transformation. You’ll enjoy a competitive salary, extensive benefits—including private medical insurance, a generous pension scheme, flexible benefits, and more—and a supportive environment committed to your development. We invest deeply in training programs and career growth opportunities, fostering an inclusive culture built on our core values of Innovation, Cooperation, Excellence, and Empowerment.

Shape the Evolution

Be part of a pioneering team shaping the future of payments. Collaborate with talented colleagues worldwide, take on exciting challenges, and make a societal impact. Wherever your career takes you, Worldline will be there to support your growth.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer and value diversity in all its forms. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, disability, or any other protected characteristic.