Who we are
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
Objective
- Be responsible for delivering and managing the service delivery improvement plan, managing risks and issues on all the operational Information Technology Infrastructure Library (ITIL) processes.
- Support any changes through effective communication and coordination at all levels of the organisation.
Activity
- Translate corporate strategy into tactical procedures and instructions into Information Technology Infrastructure Library (ITIL) processes (cross country).
- Describe and maintain the Information Technology Infrastructure Library (ITIL) processes which are in line with Operational way of working.
- Coach operational and Technical teams in working with the Information Technology Infrastructure Library (ITIL) processes.
- Be able to find a perfect balance between corporate and operational goals.
- Define and steers on KPI's to be able to improve processes and services.
- Report, analyse and improve processes and services (on content level).
- Be with your team the entry point for the Operational departments.
- Continuously searching for possible standardization opportunities.
- Communicate with the internal customers, suppliers and the responsible teams also on Management level.
- Support the development, implementation and optimisation of technical processes /tools (internally andexternally).
- Support technical projects and migrations on Information Technology Infrastructure Library (ITIL) Processes level.
- Adapt IT Service Management (ITSM) ecosystems in line with the needed processes and procedures.
- Develop and maintain documentation (training, guides, etc.) related to IT Service Management (ITSM) processes andtools.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.