This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Day-to-Day Responsibilities​

• Taking over the global "Change the Business" activities within Customer Service.
• Building an international team to manage all internal and external change requests related to Customer Service.
• Optimizing and developing CS tools and GUIs in collaboration with global Chief Product Owners and CS Country Leads.
• Supporting RFI and RFP requests in the Customer Service area.
• Responsible for onboarding new clients and defining new CS services aimed at revenue growth.
• Supporting and advancing initiatives in Robotics and AI to enhance efficiency and service delivery.
• Leading the Customer Service Front Office Team, consisting of several employees.
• Ensuring smooth operations for all Contact Center inquiries and customer concerns.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• University degree, preferably with a focus on banking or finance
• Ideally management experience
• High customer orientation, strong communication skills and service orientation
• Analytical skills, strategic thinking and working mehtod
• Organizational skills and prioritization of tasks
• Confident demeanor and strong solution orientation
• Reliability, commitment and a high sense of responsibility
• Good MS Office knowledge
• Very good knowledge of German and English, both written and spoken

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Flextime & mobile working within Germany 
• Company pension plan 
• Individual training programs 
• Job bike & diverse range of employee discounts 
• Mobility and food subsidies 
• Good public transport connections and free parking (location-specific) 
• "Wellbeing@Worldline" health program 
• Regular employee events 
• Possible participation in the Innovation Festival @ Worldline 
• Employee Share Program: We win together as a team, and our long-term incentive plans are crafted to give every Worldline a financial stake in the business they are helping to grow  
• Sustainable, international company culture 

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.