This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We are looking for a dynamic Retention Specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we can improve our products or services, and how to retain their business.

To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist can improve sales by creating lasting bonds with customers.

Day-to-Day Responsibilities​

• Manage and optimize customer retention across the portfolio.
• Analyze customer data (activity, lifecycle, churn rate) and identify at-risk segments.
• Create and execute customer retention programs (win-back campaigns, targeted nudges, personalized offers).
• Collaborate with Customer Success, Sales, Marketing, Product/Tech to improve the customer experience.
• Monitor KPIs: churn rate, LTV, NRR, CLV, campaign execution, ROI of retention efforts.
• Report results to leadership on retention initiatives.
• Gather customer feedback from various segments for continuous improvement.

Who Are We Looking For

People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• 1–3 years of experience in a retention/CRM role, Customer Success, Growth Marketing, or similar.
• Familiarity with lifecycle marketing and churn-reduction strategies.
• Ability to design and implement campaigns based on segmentation and personalization.
• Communication skills: written and verbal, empathy, negotiation and conflict-resolution abilities.
• Project management and organizational skills; ability to handle multiple projects simultaneously.
• Results-oriented mindset, proactiveness, and independence. 

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• 25 vacation days per year​
• 3 Bridge days/year​
• Hybrid work model and flexible working hours​
• Reimbursement of the first 3 days of sickness once a year up to 100%  ​
• Meal allowance 98.4 CZK/workday​
• Cafeteria benefit plan, 15.000 points/year​
• Employer’s pension contribution up to 3% of gross monthly income (Valid after the probation period)​
• Online language courses (e-learning)​
• Access to LinkedIn Learning

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

 #LI-VA1