Title:  Site Reliability Engineer

Location: Cross-national work flexibility: remote, in-person, or hybrid - with the option to work from our beautiful Victoria, BC office

Salary: $85,000 - $95,000 CAD + performance bonus

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns companies and international banks. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution of payments.

The Opportunity

The Site Reliability Engineer (SRE) is a key contributor of the IT Operations Team and responsible for providing production support for all components operating within our hosted payments platform.  The SRE will be responsible for deploying product updates, identifying production issues, and implementing automated solutions that help optimize processes within the infrastructure.  This is achieved by displaying a passion for the technology and ambition for learning while focusing on proactive and holistic approaches to continuously improving the customer experience. 

Your Responsibilities

You will be deploying software builds and patches into production. Daily functions will be:

• Identifying technical problems and implementing patches or fixes
• Building and setting up new development tools and infrastructure
• Working on ways to automate and improve development and release processes
• Analyzing problem areas and coordinate corrective actions before services are impacted
• Understanding the needs of engineering to improve and build new development environments
• Ensuring that systems are safe and secure against cybersecurity threats
• Planning out projects and being involved in project management decisions
• Recommending improvements to help facilitate remediation of production events
• Researching and introducing tools and methodologies to help improve software deployment and process automation
• Maintaining understanding of industry best practices and leading-edge technologies and adopt as appropriate

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• 4 years or more in a System Engineer or System Administration role
• Ability to provide clear and concise technical documentation
• Aptitude to work with both operations engineers and software developers on cross-functional teams
• Demonstrate initiative and self-motivation as well as sound time management
• Technical troubleshooting and problem-solving skills with strong attention to detail
• In-depth knowledge of tools such as Ansible, Terraform, ArgoCD, GitLab, Bamboo, Elastic
• High proficiency scripting using Powershell, Bash, Python or similar languages
• Solid understanding of Windows, Linux, VMware and Cloud technologies (GCP a plus)
• Working knowledge of software defined infrastructure and deployment strategies
• Relational database experience such as MySQL, MS SQL, or Postgres

• B.S. degree in Computer Science or related field

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as the top 1% of the most sustainable companies in all sectors worldwide 
• Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career 
• Cross-national work flexibility: remote, in-person, and hybrid (the option to work from our beautiful Victoria, BC office) 
• Annual paid vacation and wellness days totaling 23 days per calendar year 
• Retirement saving matching contribution up to 5% of salary 
• Extended health benefit including dental, vision, and coverage above Canada universal health care 
• Lifestyle spending account: $300 towards anything that fosters a healthy lifestyle 

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Affirmative Action Plan and Equal Employment Opportunity Statement

Worldline provides equal employment opportunities to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics.  Discrimination of any type will not be tolerated.

Learn more about life at Worldline at careers.worldline.com