Title:  Account Manager

Account Manager

Location: remote Canada

Salary range: $50,000 - $75,000 + incentive plan

At Worldline we are on a mission to create the most customer focused payments experience. Join our business development team, as an Account Manager!

The Business Development (BD) team is responsible for identifying and acquiring Independent Software Vendors (ISV) as strategic partnerships with Worldline. As an Account Manager, you’ll work closely with the BD team to support and help grow our ISVs and channel partners.  You will be responsible for helping ISV sub merchants onboard, provide the highest level of service, using customer feedback to drive improvements in our products and ultimately ensuring the satisfaction and growth of Worldline’s ISV and channel partners. We’re looking for someone with outstanding communication skills, the ability to prioritize multiple partners, merchants, and projects - and above all, generate revenue growth within Worldline’s existing channels.

This position reports to the Sales Manager, North America. 

The opportunity

As an Account Manager at Worldline you will work closely with leading companies and software providers (ISVs) in North America. You will be empowered to be creative and think outside of the box to help our existing partners navigate the payments space, and drive growth within existing channels. 

You'll work closely with the Business Development, Developer Support, Marketing, and Customer Experience teams, and be responsible for maintaining industry leading customer relationships, as well as driving new growth within existing channel partnerships. 

• Manage established clients to increase adoption of Worldline’s services and extend our relationship with these partners and merchants to drive revenue.
• Develop a deep understanding of Worldline’s products, strategy, and internal teams.
• Create strategic account management plans with partners, setting goals for the year and implementing short-term tactics to support the client’s growth and targets.
• Look for opportunities to cross sell and up sell other Worldline products through existing channel partners.
• Work closely with Worldline’s Product and Marketing teams as we align on the commercial goals of the business and overachieve our revenue and strategic goals.
• Work closely with Developer Support team to ensure integrations are complete and all appropriate product and features are activated. 
• Liaison with our Marketing team to devise comprehensive go to market strategies for key strategic partnerships. 
• Act as the single point of contact for our management accounts; providing top notch support, planning, and analytical insights to optimize the value of our partnerships.
• Actively utilize and input quality data into our CRM tool Sales Force. 

Who You Are

We live in the dynamic world of payments and the exciting ecosystem that comes together to deliver an elegant, simple payments experience. But you already know this. You come from the payments industry and are eager to plug into your existing network to drive growth. Perhaps you are even a bit of a payments ‘geek’; you can piece together merchant needs to find solutions, and comfortably walk through key terminology like tokenization, merchant acquiring, and onboarding automation. You are eager to share your knowledge amongst merchants, partners, and peers to drive growth in a culture of openness and collaboration.

• You'll have experience in Account Management of key merchant accounts, software applications (ISVs), or in financial Institutions.
• You'll have a relevant business network to payments and financial services in Canada and the US. 
• You'll have completed a bachelor’s degree. 
• You'll be a high performing result orientated sales professional. 
• You have exceptional communication skills - you're able to communicate complex messages to multiple stakeholders in written and verbal format. 
• You are independent, a self-motivator, and entrepreneurial at heart. 

Nice to have (but not a deal breaker)

• A Bachelor's degree Business Administration or a related discipline is a plus. 
• Experience in the payments industry - Account Management of key merchant accounts, software applications (ISVs), or financial institutions.

Who we are:

Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks, and third-party acquirers as well as public transport operators, government agencies, and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted, and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Services & Solutions; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com

Perks & Benefits :

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as the top 1% of the most sustainable companies in all sectors worldwide
• Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career
• Remote office flexibility in Canada 
• Annual paid vacation and wellness days totaling 23 days per calendar year
• Retirement saving matching contribution up to 5% of salary
• Extended health benefit including dental, vision, and coverage above Canada universal health care
• Lifestyle spending account: $300 towards anything that fosters a healthy lifestyle

AAP/EEO Statement:
Worldline provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics.  Discrimination of any type will not be tolerated.

Learn more about life at Worldline on careers.worldline.com