This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We are seeking a highly skilled and motivated Business Process Architect to join the Onboarding Competence Center for SMB (Small and Medium Business). In this global role, you will be responsible for designing, enhancing, documenting, and harmonizing merchant onboarding processes across the entire SMB onboarding organization.

You will collaborate closely with cross-border teams, support multiple platforms, and take a central role in ensuring onboarding workflows are efficient, scalable, and operationally sound. A key part of the role is driving and supporting transitions of processes to our Global Capability Center (GCC) in Poland, ensuring they are implemented effectively and sustainably.

This role is ideal for someone who thrives in a global environment, enjoys solving complex process challenges, and is passionate about building world-class onboarding experiences.

Day-to-Day Responsibilities​

• Design, evaluate, and improve end-to-end SMB onboarding processes, identifying inefficiencies and harmonizing workflows across regions and platforms.
• Collaborate with global teams to ensure alignment, consistency and effective adoption of processes, acting as the main contact for process-related topics.
• Support the transition of onboarding processes to GCC Poland, providing clear documentation, training and support to ensure a smooth and stable handover.
• Create and maintain SOPs, workflows and training materials, ensuring all processes and platforms are operationally ready and well-documented.
• Work closely with Product, Tech, Risk, Compliance, Operations, and Commercial teams to align process changes and facilitate workshops and knowledge-sharing sessions as the SMB onboarding SME.
• Support multiple onboarding systems, provide input for system enhancements and assist with user acceptance activities.
• Monitor KPIs and feedback to drive continuous improvement, automation and best practice adoption, fostering a culture of standardization and efficiency.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Solid experience in process architecture, process management, operational excellence, or similar fields, with strong knowledge of merchant onboarding, KYC, payments, or financial services workflows.
• Excellent communication skills and ability to work with global, cross-cultural teams.
• Strong documentation and analytical capabilities.
• Ability to manage multiple complex initiatives across regions and stakeholders.
• Experience in shared service/capability center transitions is a plus.
• Knowledge of Lean, Six Sigma, BPM, or other improvement methodologies, along with familiarity with CRM systems, onboarding platforms, workflow tools, or automation solutions.
• Previous background in regulated or compliance-focused environments is an advantage.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution.

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

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