Customer Experience Expert

WorldLine – Buenos Aires

WorldLine’s head quarter is located in Amsterdam, The Netherlands. For our office in Buenos Aires, we are in search of a highly motivated Customer Experience Expert who will make a significant contribution to our growth strategy.

Purpose of Role

The Customer Experience Expert is responsible for the operational relationship of customers. He/she is involved in the day to day customers operations providing technical support and training on the use of WorldLine systems and functionalities.

Key Responsibilities

• Resolve Customers Technical questions in accordance with service levels
• Manage Customer configurations changes when requested
• Provide customized training & documentation for Customers
• Interact with other areas when Level 2 support is needed
• Keep day to day contact with customers
• Send timely and accurate announcements to clients on operational delays and issues

Desired Skills & Experience

• IT related Bachelor’s Degree or Business Administration with IT knowledge  (Or Studying)
• Strong international affinity and experience in the payment industry is a plus.
• The ideal candidate possesses a clear understanding of Internet technologies
• Client oriented and pro-active attitude

• Ability to work effectively with clients, vendors and technical staff at all levels.
• Excellent communication and presentation skills are critical to success.
• Able to work independently
• Take ownership
• Nice to have knowledge in XML, SQL , Advance Excel, Databases
• Spanish, English, Portuguese(Nice to have)