Customer Experience Expert

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Publish Date: Nov 20, 2023

Location: Buenos Aires, Buenos Aires, Argentina

Company: worldline

Customer Experience Expert

WorldLine – Buenos Aires


WorldLine’s head quarter is located in Amsterdam, The Netherlands. For our office in Buenos Aires, we are in search of a highly motivated Customer Experience Expert who will make a significant contribution to our growth strategy.

Purpose of Role


The Customer Experience Expert is responsible for the operational relationship of customers. He/she is involved in the day to day customers operations providing technical support and training on the use of WorldLine systems and functionalities.



Key Responsibilities


  • Resolve Customers Technical questions in accordance with service levels
  • Manage Customer configurations changes when requested
  • Provide customized training & documentation for Customers
  • Interact with other areas when Level 2 support is needed
  • Keep day to day contact with customers
  • Send timely and accurate announcements to clients on operational delays and issues


Desired Skills & Experience

  • IT related Bachelor’s Degree or Business Administration with IT knowledge  (Or Studying)
  • Strong international affinity and experience in the payment industry is a plus.
  • The ideal candidate possesses a clear understanding of Internet technologies
  • Client oriented and pro-active attitude
  • Ability to work effectively with clients, vendors and technical staff at all levels.
  • Excellent communication and presentation skills are critical to success.
  • Able to work independently
  • Take ownership
  • Nice to have knowledge in XML, SQL , Advance Excel, Databases
  • Spanish, English, Portuguese(Nice to have)


Job Segment: Technical Support, XML, Developer, Social Media, SQL, Technology, Marketing

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