Service manager

Bucharest

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

You will have the opportunity to be part of a team that is maintaining the platform architecture consistency, define standards and consistent approach for new projects, to support these projects and to build and assure the evolutions of platform infrastructure & services.

Day-to-Day Responsibilities​

• Support new customer projects and existing customers on the platform
• Assure the evolution of the platform as per internal strategy, regulation and security standard
• Coordinate releases and changes in all test and production environments
• Ensure support level 2 and 3 on production incidents and problems
• Ensure and report SLA for our customers and business continuity
• Coordinate some of the platform and technical evolution projects as per internal strategy, regulation and security standard, business continuity requirement
• Ensure SLA to our customers, define and set-up SLA collection tooling
• Support E2E incident and problem resolutions
• Participate to change management process improvements, evolutions and automation. Manage some of the related projects.
• In relationship with all stakeholders involved: Solution development teams, E2E test team, production support team, Customer Project teams, management, change and release  managers.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• At least 5 yers experience profile, with broad technical skills (java application development and production support, db, system, network, security) ideally in Cloud based infrastructure, and strong experiences in development and production/platform management and/or integration
• Good communication and facilitator skills
• Experience in project management required
• Good knowledge on ITIL release and incident management processes
• Languages: fluent in English
• Supportive, positive, persistent, empath

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.