Titre:  Portfolio Marketing Manager Customer Interactions

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Are you passionate about innovative technologies and usages such as AI and modern customer interactions, or simply about shaping the future of digital banking and transforming the financial landscape? As a Product Marketing Manager on Customer Interactions at Worldline, you will have the opportunity to create innovative strategies and drive our products’ awareness and adoption across Europe.

We are the driving force behind transformative customer interactions within the financial services sector, redefining how the customer engages with finance daily. The personalized solutions our team delivers today will empower millions of customer experiences tomorrow. Whether it is a neighbourhood bank or a global fintech firm, from Paris to Rome or Frankfort, we are making an impact in every financial corner of Europe. And just as we enable our clients to elevate their customer journeys, we are dedicated to propelling our team members' professional growth. Together, we are shaping change.

As a Product Marketing Manager at Worldline, you will play a pivotal role in shaping the future of our customer interactions value proposition, with key responsibilities including the development and implementation of robust marketing strategies to drive awareness and adoption of our products, both internally and across multiple European markets.

You will influence the entire lifecycle of your products, from conducting market analysis to working with product teams to identify, design and lead go-to-market strategies for your products across multiple countries.

Additionally, you will also be leading the topics on competitions matters, to ensure we always have an excellent understanding of our competitor’s activities.

Day-to-Day Responsibilities​

• Understand the market:  have a deep understanding of the market landscape in which our product operates by conducting market research and competitive analysis.
• Identify market trends, competitive landscape and customer needs.
• Translate market and competitive insights into actionable strategies for product differentiation strategies.
• Improve the customer feedback loop to ensure valuable insights are incorporated into the product roadmaps for continuous improvement.

• Execute go-to-market strategies: translate the product vision into product marketing strategies to address specific markets.
• Conduct market segmentation exercises to tailor strategic approaches to each target industry segment.
• Plan and implement marketing initiatives to ensure the successful launch of new features or products.

• Create compelling collateral: develop attractive sales materials that demonstrate the value of our products to different industries and personas.
• Create sales pitches to promote our products (customer presentation, brochure, video, webinars, etc.)
• Create an editorial plan to produce expert content for our marketing campaigns (white papers, blog articles, social media posts, etc.)

• Internal enablement : work with Sales and Biz Dev teams to develop training materials and internal awareness around our products.
• Regularly update our SharePoint product pages
• Create sales and biz dev specific training materials
• Regular communication on new products (product release, Internal newsletter and SharePoint)

Who Are We Looking For

• Customer-centric mindset with a focus on delivering results that resonate with users.
• Strong analytical skills and ability to understand market and customer data
• Advanced communication skills, both written and verbal, to foster strong internal and external relationships.
• Experience of working with cross-functional teams

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Work from home allowance
• Hybrid Working Policy
• Meal vouchers
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.