Bucharest

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Provide hands-on technical support to end users, troubleshoot hardware and software issues, and maintain IT infrastructure at the on-site location. Ensure high availability of workstations, peripherals, and local systems, delivering excellent service to staff and contractors.

Day-to-Day Responsibilities

• Provide on-site and remote support for desktops, laptops, printers other end-user devices.
• Troubleshoot hardware failures, software issues, network connectivity, and printer problems; escalate to other teams when necessary.
• Assist with network and telecom devices on-site (routers, switches, wireless access points) under guidance of remote IT Office Network staff.
• Maintain inventory of hardware and spare parts; track asset lifecycle
• Provide training and guidance to end users on standard tools, security best practices, and self-service options.
• Document incidents and resolutions in the ticketing system; follow ITIL-aligned processes where applicable.
• Ensure compliance with company policies, data protection, and safety procedures.
• Assist with IT projects such as deployments, room licensing validation, and device replacements as directed.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

•  Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• 2+ years of hands-on IT support experience in a corporate or large office environment.
• Strong Windows operating system troubleshooting skills.
• Familiarity with ticketing systems and ITSM concepts.
• Basic networking knowledge (LAN/WLAN, switches) and printer/ scanner troubleshooting.
• Good communication, customer service, and time-management skills.
• Ability to work independently, prioritize tasks, and handle pressure in a fast-paced environment.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Work from home allowance
• Hybrid Working Policy
• Meal vouchers
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.