Bucharest, Romania

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Are you passionate about innovative IT solutions and technological challenges? We are seeking a ServiceNow Team Lead to play a pivotal role in our ongoing strategic transformation program. This is an exciting opportunity to contribute to the evolution of our ServiceNow platform, focusing on advanced integrations, automation, and process optimization while also mentoring and guiding our junior team members.

You will:

• Act like a local servant-lead for multi-tasking team (Business Analysts and a ServiceNow Admin/Developer) within a remote, international ITSM department.
• Do reports to the Head of Department (International) who is also the Platform Owner for ServiceNow instances.
• Do people management, recruitment and performance reviews, with hands-on contribution to ServiceNow ITSM, CMDB, and product/needs management in an agile context.

Day-to-Day Responsibilities​

• People leadership and development
• Manage, coach, and develop a small team of Business Analysts and ServiceNow Admin/Developer
• Set objectives, conduct performance reviews, and implement development plans
• Recruitment and performance management
• Contribute to recruitment activities (profiles, screening, technical and behavioral interviews)
• Conduct regular evaluations, identify skill gaps, and drive training initiatives
• Stakeholder engagement and user relations
• Explicit, analyze, and prioritize functional and non-functional requirements from users and partners
• Create clear, testable user stories for developers and ServiceNow Admin
• Help shape the product/service roadmap and prioritize backlog in an agile context
• Act as a bridge with end users and business partners; translate needs into requirements and user stories.
• Communicate decisions and trade-offs, and manage user expectations
• Collaborate with developers and the ServiceNow Admin on technical aspects, integrations, and deployments

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Proven people management experience (leadership, performance management, talent development)
• Recruitment and evaluation experience for technical profiles (Business Analysts and ServiceNow Admin/Developers)
• Experience in ITSM; ServiceNow or equivalent platform experience strongly preferred
• Solid ITIL knowledge (Incident, Problem, Change, CMDB)
• Agile/Scrum experience
• Good experience in ServiceNow (or equivalent) with ITSM, CMDB, and integration familiarity
• Understanding of ITSM processes and ability to document workflows and requirements
• Knowledge of integrations (APIs, web services) and data quality considerations for CMDB
• Ability to translate business needs into clear, estimable user stories
• Prioritization skills based on business value, risk, and dependencies

Soft Skills and Leadership

• Team-oriented, proactive, autonomous, solution oriented and service-minded
• Strong interpersonal, active listening, diplomacy, and conflict resolution
• Rigor, organization, prioritization, and excellent written/spoken communication
• Languages: Proficiency in English; French is a plus

Interpersonal and Behavioral Competencies

• Servant leadership, talent development, and team motivation
• Customer-oriented mindset with strong user/partner focus
• Capability to work across international teams and remote environments

What You’ll Gain

• A pivotal role within a small, empowered international department with real impact on ITSM and product/service evolution
• Involvement in recruitment and performance management
• Agile collaboration across sites with opportunities for skill development

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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