Bucharest

This is Worldline.

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

As a Service Delivery Manager, you will play a pivotal role in ensuring the seamless delivery of IT platforms to our internal and external stakeholders. Your accountability will encompass the management of infrastructure and application operations, alongside oversight of vulnerabilities, performance, health, security and compliance. While not technically responsible for these areas, your mission in to ensure that all this topics are set up and are reviewed on a regular basis.

Day-to-Day Responsibilities​

• Infrastructure & Application Management: Monitor and guide infrastructure and application services ensuring compliance, health, and performance standards are adhered to, coordinating resolution efforts where necessary.
• Vulnerability & Security Oversight: Ensure awareness of risks related to vulnerabilities and security, coordinating with relevant teams for mitigation strategies.
• Compliance: Facilitate compliance activities and oversee patch management processes, ensuring alignment with industry standards and regulations.
• Service Disruption Management: Ensure that the process of service disruptions, coordinating actions and communications to ensure timely resolution while adhering to ITIL practices are in place and review on a regular basis.
• Stakeholder Engagement: Ensure seamless connection with stakeholders by coordinating with infrastructure experts, DBA, and project management…
• SLA/OLA Management: Ensure that the track and report of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) with all concerned parties are in place.
• Reporting: Create comprehensive reports related to service delivery, including performance metrics and compliance standards, providing transparency and insights to stakeholders.
• Facilitation & Communication: Act as the liaison to facilitate communication between squads and external stakeholders, ensuring alignment with business objectives.
• Guide & Validate Production Readiness: Validate production readiness by ensuring CMDB, monitoring, security testing, performance testing, and disaster recovery processes are in place.
• Change Management: Collaborate in change validation processes and, depending on the scope, even undertake change management responsibilities.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Proven experience in IT service delivery management
• Strong understanding of ITIL practices and methodologies
• Excellent communication, interpersonal, and facilitation skills
• Ability to work well in a collaborative environment
• Familiarity with infrastructure and application management processes
• Strong organizational and reporting skills

• Proficiency in English is mandatory.

Perks & Benefits

In addition to joining a global leader in payments, you can also expect an excellent range of benefits. These include a rewarding salary, leave days, an attractive pension scheme, global learning days and many more. We also have location specific benefits, varying from private medical insurance, to extended parental leave and a flexible benefits scheme, allowing you to purchase discounted products and services.

If you join us, you will enjoy:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Free private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform

Shape the evolution.

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.