Bucharest, Romania

This is Worldline.

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The Service Delivery Manager works within the Operations Acquiring & ATM teams. They are the first point of contact for the national and international Business Unit teams for all matters related to the delivery of services within their scope.

Day-to-Day Responsibilities

• Provide comprehensive services to our internal clients, the Business Units.
• Ensure the operation of the Acquiring & ATM division's infrastructure and applications.
• Monitor and lead the design and implementation of technical architectures and applications environments in collaboration with the Business Units and central architecture functions.
• Provide the national and international Business Unit teams with the benefit of our technical expertise acquired by leveraging their solutions. 
• Develops and regularly reviews OLAs & SLAs
• Follows these OLA’s & SLA’s, both operational and in the areas of Security or compliance with standards applicable to the areas of authentication and payments.
• Manages the local CAB at GBL and ensures that Changes are properly validated by national or international governance bodies when necessary.
• Manages incidents and problems within the scope for which he/she is responsible, particularly through the IPAB.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Ability and desire to work with and learn from other team members.
• Ability to work with multidisciplinary and international teams; Open to cultural differences; Strong sense of customer service
• Strong personal organizational, planning and prioritization skills.
• Knowledge of the French language will be an advantage.
• Initiative and decision-making in tense situations, immediately in the event of an incident or in the long term to meet schedules, will be necessary.
• General technical knowledge of IT in the areas of networks, systems, databases and middleware will be necessary to be a relevant contact for technical teams.
• Developed knowledge of ITIL and general project management will also be necessary tools to succeed in the position.
• Ideally, the candidate will have knowledge in the field of electronic payments and the standards that apply to them.
• Proficiency in English is mandatory.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Meal vouchers
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform

Shape the evolution.

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com 

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.