Bucharest

This is Worldline.

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly skilled service delivery manager who has a creative mind and passionate about delivering quality services, then get ready to join our company! We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

Day-to-Day Responsibilities​

• Ensuring the smooth delivery of the chapter’s services
• Supporting the chapter leader in managing a large, disparate team and delivering multiple services for its various customer projects
• Training and coaching team members to support their personal development
• Support the team to ensure Worldline meets the goals and expectations of its customers
• Provide accurate and timely communication to all applicable parties on any customer project issue
• Attend regular team and project meetings
• Monitor team performance to ensure the proper delivery of the project tasks
• Build and send updated reports to the management team (chapter, area leads etc.) as required
• Handle, monitor, coordinate and manage all escalated cases
• Proactively propose improvement plans where gaps are noticed

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Strong service delivery experience including managing multiple services
• Team lead experience for supporting organisational as well as project tasks
• Experience as a Scrum Master coaching international, agile project teams
• Strong organizational, planning, leadership and management skills with a confident and professional manner
• Strong English communication and presentation skills
• Excellent soft skills, including conflict resolution, influence and negotiation skills
• Experience using the collaboration tools Jira and Confluence
• Ability to work under pressure
• Commitment to self-development and the development of others
• Cloud software project experience is a plus
• Background in financial sector is a plus
• Background in project management is a plus
• You are team oriented but can also work independently
• You demonstrate a high degree of independence and self-motivation
• You stay up to date with new technologies and systems and can quickly learn about them
• You communicate complex procedures to other colleagues
• You collaborate clearly with colleagues and to customers according to their technical skill level.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.