Bucharest

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The Push offering encompasses all personalized communication challenges for numerous Worldline clients (approximately 50 clients from various sectors), delivering hundreds of millions of messages annually to their end users. This offering is the result of over 10 years of experience in customer communication and technological intelligence, based on a proven and industrial product.

The strength of the offering lies in the engineering quality of its members, operational excellence, and team solidarity.

Day-to-Day Responsibilities​

As Technical Project Manager / Service Delivery Manager :

• You will be the technical and functional reference for a portfolio of clients.
• You will be at the heart of client relationships and will be responsible for ensuring deliverable quality while guaranteeing commitment fulfillment.
• You will also participate in daily operations to ensure proper functioning of production services.
• Be the main point of contact for clients while ensuring clear and effective communication.
• Understand their needs and translate these requirements into appropriate solutions which could lead to a commercial proposal to implement the solution according to the requirements.
• Have good knowledge of infrastructure operations and technical environments.
• Know the various technical environments implemented within projects.
• Be able to qualify selected and implemented technical solutions.
• Participate in the technical and functional evolution of the product.
• Ensure clients relationship quality and maintain their trust.
• Support clients interest daily with constant focus on satisfaction.
• Ensure effective, formalized, and traceable communication with all stakeholders.
• Participate in daily production service monitoring to verify there are no incidents.
• In case of incident, manage it end-to-end until permanent resolution, following appropriate procedures.
• Ensure compliance with commitments regarding costs, deadlines, and operational reliability, working closely with operational teams.
• Master the entire lifecycle of production applications by implementing adequate processes.
• Ensure application supervision and monitoring.
• Anticipate production changes and organize obsolescence projects.
• Collaborate with stakeholders (infrastructure team, client, product support, etc.) to ensure proper application management.
• Prepare and lead steering committees, providing progress reports to the clients and relevant analyses for project monitoring.
• Ensure quality of produced deliverables (technical and functional specifications, developments, documentation, etc.), ensuring they meet high company standards.
• Contribute to project management while fulfilling associated missions and ensuring coordination between stakeholders.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• • French proficiency required (oral and written)
  • English is a plus.
  • IT experience, understanding of technical environments,
  • Ability to solve complex problems,
  • Knowledge of deployment practices and infrastructure management.
  • Knowledge of public Cloud, particularly GCP, is a plus.
  • Excellent communication and client relationship skills,
  • Ability to work in a team, curious.
  • Ability to analyze complex situations and propose appropriate solutions.
  • Ability to manage multiple projects simultaneously while meeting deadlines.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Work from home allowance
• Hybrid Working Policy
• Meal vouchers
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.