This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Join a Platform Engineering & Run Team operating and providing customer support on a variety of non-card payment services and related applications (Wero, iDEAL and PSD2 payments, verification of payee, account information services) across multiple countries.

We are a dynamic team requiring versatile and adaptable profiles with a high level of technicality to investigate requests, monitor production and collaborate with other teams to improve reliability.

This role offers meaningful impact, exposure to a variety of payment protocols and tooling, and a clear path for growth within an existing, mission-driven environment.

Day-to-Day Responsibilities

• Provide 2nd-level technical support on requests from business customers through multiple input channels (email, ticketing tools).
• Analyze production logs from various systems and query relevant databases to identify issues.
• Collaborate with internal teams to solve issues: with Software Developers, Application Managers, etc., and with external teams as necessary (bank support, payment hubs).
• Configure and run API tests using Postman/Bruno or similar tooling to reproduce issues and validate fixes.
• Participate in meetings (internal and with the customer) to discuss issues and improvements.
• Execute IT service management processes like Change, Configuration, Problem, Service Level and Service Request Management.
• Implement, maintain and extend scalable monitoring, alerting, and incident response capabilities to protect production systems.

Who Are We Looking For

We are looking for dedicated people, with the curiosity to dig deeper and connect the dots to solve issues across multiple systems. People who can drive positive change, with a can-do attitude and a focus on continuous improvement. In practice this means:

• Bachelor’s degree or equivalent practical experience; minimum 3 years in IT support, service management, site reliability engineering, DevOps, or platform engineering.
• Strong problem-solving skills; comfortable in addressing and supporting cross-functional issues.
• Experience configuring and testing REST APIs using Postman, Bruno or similar tooling, setting up test collections, reading Swagger/YAML/XML files and navigating developer portals.
• Ability to understand and work with different (payment) message protocols, flows, logic, and sequence diagrams (e.g.: Berlin Group, STET, Wero, etc.) – knowledge of specific payment protocols is a plus, but not required.
• Comfortable in writing medium-complex nested SQL queries and good understanding of database querying.
• Basic understanding of SSL/TLS and signing certificates.
• Experience with cloud platforms (GCP preferred) and infrastructure as code (IaC).
• Capability to navigate within application and system logs from a UNIX command line is a strong plus.
• Previous development experience is (in any context) is appreciated.
• Previous experience with ticketing tools such as Service Now or JIRA.
• Knowledge of monitoring/observability stacks and logging best practices.
• Ability to stay calm under pressure and prioritize requests during high workload periods.
• Effecitve collaboration in the team with customer focus and continuous improvement mindset.
• Communication in English is very good, verbally and in writing.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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