The opportunity

The HR Admin – HR Shared Services plays a critical role in delivering standardized, high-quality HR administrative services across EMEA while supporting the transition and stabilization of HR processes into the Shared Services Center.

This role acts as a key interface between local HR teams, HR Business Partners, and the HR SSC, ensuring service excellence, process consistency, compliance, and continuous improvement.

Day-to-day responsibilities

• Deliver end-to-end HR administrative services through HR systems and ticketing tools in line with defined SLAs, KPIs, and quality standards.
• Process HR transactions accurately and timely, ensuring compliance with internal policies and local labor legislation.
• Manage pre-onboarding activities including pre-employment checks, system updates, contract documentation, and employee communications.
• Maintain and update employee data and personnel files, ensuring data accuracy, integrity, and confidentiality.Manage probationary period processes and related documentation in collaboration with managers and local HR teams.
• Provide first-line HR administrative support to employees and managers, ensuring a strong customer-service experience.
• Support the transition of HR processes from local entities into the HR Shared Services Center, including knowledge transfer, documentation, testing, and stabilization.
• Act as a key point of contact for local HR teams during transition phases.
• Contribute to the harmonization and standardization of HR processes across countries and regions.
• Identify risks, gaps, and improvement opportunities during and after transitions.
• Deliver training and ongoing support to SSC team members on HR processes, tools, and ways of working.
• Create, update, and maintain process documentation, work instructions, and knowledge base content.
• Prepare and contribute to periodic HR operational reports and dashboards (volume, SLA, quality, backlog).
• Support service performance reviews and continuous improvement initiatives.
• Participate in audits and compliance checks related to HR administrative services.
• Actively contribute to continuous improvement initiatives using SSC best practices (e.g. Lean, standard work, automation).
• Support the implementation of global and local HR initiatives within the SSC framework.
• Collaborate with HRIS, Payroll, and other enabling functions to improve end-to-end HR service delivery.

Who are we looking for

• We are looking for a service-oriented HR professional with a strong SSC mindset, able to balance operational delivery with transformation and stakeholder management.
• Senior experience in HR, with strong exposure to HR administration and Shared Services environments.
• End-to-end understanding of HR operational processes.
• Full professional fluency in English and Greek or any additional languages are a strong asset.
• Experience working with HRIS platforms and ticketing systems.
• Advanced user of Microsoft Excel, with solid skills in Word and PowerPoint.
• Strong analytical skills, attention to detail, and focus on service quality.
• Customer-oriented mindset with strong communication skills.
• Ability to manage priorities in a high-volume, SLA-driven environment.
• Strong organizational and coordination skills.
• Continuous improvement mindset and openness to change.
• Team player with the ability to support, train, and influence others.

Perks & Benefits