This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Worldline provides secure, fast, and innovative payment services to millions of businesses and consumers worldwide. With a global presence and a strong network of partners, we actively contribute to the digital transformation of the economy. We continuously invest in emerging technologies to deliver sustainable and tailored solutions that meet the unique needs of every client.

Day-to-Day Responsibilities​

• The CDM coordinates and moderates internal and external meetings, with or without customer participation, on various topics such as governance, changes, and other customer interface processes, production services, SLA boards, steering committees, and incident escalations.

• To be successful and meet our customers' expectations, close collaboration with our global delivery units for CDM is essential.

• You ensure customer satisfaction in all aspects of delivering Build (change requests) and Run with an end-to-end perspective.

• You act as the main point of contact for customers and account managers regarding functional requirements and other non-operational requirements.

• End-to-end responsibility for proposals for change requests. Hand over to account management if a formal arrow process is required.

• You handle non-operational delivery issues in cooperation with the GBDs, thereby ensuring the quality of customer delivery for build activities.

• You contribute to the economic success of our company by engaging professionally and supporting customer change requests.

• You prioritize and coordinate functionalities, service offerings, and other non-operational customer-related matters in collaboration with relevant stakeholders.

• You serve as the primary contact for customers and account managers regarding operational and service-related requirements.

• Act as the first escalation point for customers regarding operational services and incidents.

• Support the contract manager and the service level manager in adjusting services and service level agreements.

• Prioritize and manage operational issues, service improvements, and other customer-relevant matters with stakeholders.

• You provide customers, in collaboration with Customer Success Management (CSM), with comprehensive reports on workflows, issues, and SLA performance.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

 • You have a completed (university or technical college) degree in Economics or a comparable qualification.

• You have several years of professional experience in Service Delivery Management, Project Management or a similar position.

• You excel with a sales-oriented demeanor and negotiation skills.

• You possess strong relationship management skills.

• You are an effective communicator, and customer orientation is natural to you.

• You demonstrate initiative and enthusiasm.

• You have confident proficiency in German and English.

• You have extensive knowledge regarding payment transactions.

• You are highly IT-savvy and persuasive.

• You enjoy working independently with a high standard of quality.

• You can interpret market analysis data, communicate it understandably, and derive strategies and ideas from the results.

• You possess good Microsoft Office (Word, Excel, PowerPoint, etc.) skills.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Work from home allowance
• Hybrid Working Policy
• Meal vouchers
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.