This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey—quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across five continents. Just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The opportunity : Premium Customer Support Advisor

 If you are a highly-skilled customer service advisor, then get ready to join our company.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team. You will report to the Customer Retention Specialist. 

Your day-to-day responsibilities include:

• SPOC: you will act as a single point of contact for your portfolio of customers (within 1st line support)
• Treat all inbound 1st line administrative and technical support requests (by phone, e-mail, tickets)
• Assist new merchants in set-up of their account technically
  Provide additional information about products, offers and technical solutions
• Investigate ongoing or new incoming incidents Participate actively in projects with close interactions with other departments and management Ensure continuity of our merchant business by responding quickly and taking correct measurements on day-to-day task.

 
Skills we can’t do without:
 
For this challenging function in e-payments, we are looking for a talented individual with both good analytical and technical skills:

• Preferably 1-2 year(s) of working experience in a similar position/environment.
• Excellent knowledge of English, French. Dutch is a plus
• Very good relational and communication skills (both written & spoken)
• You have the Can-do mentality
• Critical mindset & problem solving
• Team player
• Eye for details & accuracy
• You embrace challenges with a smile
•  Close interaction with other departments (Sales, Marketing, Development,...).

Skills we like:

You have a technical degree with an experience in the payment industry  

More reason to join us:

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

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