This is Worldline.

We help businesses of all sizes to accelerate their growth—quickly, simply, and securely. As innovators at the heart of the payments technology industry, we are shaping the future of how the world pays and gets paid. Our technology powers the growth of millions of businesses across five continents. Just as we support our customers' business acceleration, we are committed to helping our people grow their careers. Together, we shape the evolution of the payments landscape.

The Opportunity : Customer Support Advisor

At Worldline, we tackle the persistent challenges of the payment industry through innovative technology. Our digital payment and transactional solutions drive sustainable economic growth, foster trust, and ensure security in societies worldwide.

Within Merchant Service – SMB, we are looking for a highly-skilled customer service advisor with a passion for excellence. 

Your Day-to-Day Responsibilities:

• Single Point of Contact (SPOC): Serve as the primary contact for your portfolio of customers (within 1st line support).
• Address all inbound administrative and technical support requests via phone, email, or ticketing systems.
• Assist new merchants with the technical setup of their accounts.
• Provide detailed information about products, offers, and technical solutions.
• Investigate ongoing or new incidents to identify and resolve issues promptly.
• Actively participate in projects, collaborating closely with other departments and management.
• Ensure smooth continuation of merchant operations by responding swiftly and taking appropriate action on daily tasks.

Signs of Success:

• Strong relationship-building and interpersonal skills that facilitate adaptability to different interlocutors.
• Attentive and thoughtful understanding of client needs.
• A proactive problem solver with a commitment to delivering excellent customer service.

Skills We Can’t Do Without:

For this challenging role in e-payments, we are looking for a talented individual who combines analytical and technical skills:

• Preferably 1-2 years of experience in a similar customer support environment.
• Excellent command of English and French; Dutch language skills are a plus.
• Strong written and spoken communication skills.
• A “Can-do” mentality and positive attitude.
• Critical thinking and problem-solving abilities.
• Team-oriented mindset.
• Attention to detail and accuracy.
• Ability to embrace challenges with a smile.
• Willingness to collaborate closely with teams across departments (Sales, Marketing, Development, etc.).
• Based in Belgium.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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