This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We’re looking for a motivated and detail-oriented Customer Service Performance Expert to support our Partner operations. In this role, you’ll monitor call quality, conduct evaluations, identify root causes of performance issues, and drive corrective actions. You’ll also support and lead projects, assist the Team Leader, and help ensure the highest service standards are maintained.

Day-to-Day Responsibilities​

• Monitor and evaluate Partner team calls, emails for quality and compliance
• Identify performance trends and root causes of quality gaps
• Implement and follow up on corrective actions
• Support the Team Leader with daily operations and lead selected projects
• Conduct calibration sessions and provide structured feedback
• Take ownership of quality-related meetings and reporting
• Act as second-in-command to the Team Leader when needed
• Responsible for resolving complex cases and providing second-line support for administrative tasks

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• 3–5 years of experience in quality assurance or Call Center operations
• Strong analytical and communication skills
• Ability to give constructive feedback and manage follow-ups
• Experience with reporting tools (Excel, Power BI, etc.)
• Team player with leadership potential and project coordination experience
• Fluent in Dutch, French and English
• Familiarity with Salesforce, Genesys, or similar platforms is a plus
• Experience in the payments or acquiring business is considered an asset

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.