Application support Manager

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Publish Date: Sep 15, 2021

Location: Brussels, Vlaams-Brabant, BE

Company: worldline

About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Application Support Manager, then get ready to join our company.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.


Your day-to-day responsibilities include


  • Manage the correct use of the applications during daily operations.
  • Manage and resolve incidents, problems and changes; and sometimes with customer interaction.
  • Quickly and accurately determine impact in case of (high level) incidents, estimate resolution times in case of (high level) incidents and establish counter measures in case of incidents;
  • Initiate improvement plans and prevention of problems;
  • Contribute to key consolidation projects (European Issuing transformation);
  • Support test- and development teams;
  • Set, check and maintain conditions and criteria for the implementation of new or changed application components and processes;
  • Advice colleagues;
  • Produce quality improvement plans, business continuity plans, operating instructions.


Signs of success


  • Flexible with a focus on quality;
  • Cooperative team player;
  • Decisive and result oriented;
  • Conscientious and analytical worker;
  • Achievement orientated;
  • Good organisation skills capable of enthusiastically completing tasks with the team;e
  • Strong affinity with SQL, SOAP / XML, Web services, Windows Server, Linux, IIS, scripting (e.g. PowerShell, Linux shell)
  • Useful if you have already gained knowledge of  ITIL and TMAP
  • Bachelor or University degree, preferably in an Applied Computer Science discipline;
  • Good communication skills with the ability to provide a coherent explanation at different levels;
  • Full proficiency of the English and German language is a must.
  • Ability to work accurately and independently and with customer focus



In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, 32 days’ annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.


What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.

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