Senior Reporting Analysis Specialist

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Publish Date: Nov 18, 2023

Location: Bangalore, Karnataka, India

Company: worldline


This is Worldline


We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.


The Opportunity

At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly skilled Developer who has a creative mind and passionate about delivering quality code, then get ready to join our company! We are looking for Developer/Engineer to produce scalable software solutions in the Payments Domain. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

We are looking for a Senior Reporting Analysis Specialist to analyze and report data related to Configuration Management and Operating Excellence reporting. Be part of our move from our in house CMDB to Service Now CM.

You’ll be part of an international team Operational Control, supporting FS Delivery Center Merchant & Acquiring Services


Day-to-Day Responsibilities

  • Reporting on Configuration management of ServiceNow
  • Giving advice on the information obtained
  • Drawing up an action plan to obtain data about or to support business processes
  • Process the obtained data and convert it into easy to use reporting
  • Suggest improvements on reporting.
  • Gather statistics to be used on the monthly KPI / Operating Excellence reporting.
  • Improve KPI reporting
  • Preparing (adhoc) reports and presentations
  • Giving advice on the information obtained

Who Are We Looking For


We look for someone wo is accurate with affinity for data relations who dreams of Excel and reporting. People with passion, can-do attitude and a hunger to learn and grow. In practice this means:

  • 6+ Years of relevant experience
  • You are specialist in Microsoft excel, the latest 365 version: tables; slicers; Power Pivot; Power Query; graphs
  • Knowledge about Service Now, including reporting
  • Knowledge of ServiceNow Common Service Data Model (CSDM)
  • sql to make queries to retrieve data
  • Accurate and affinity with numbers
  • Presentation skills and the ability to explain complex information in an understandable way
  • Knowledge on reporting tools like PowerBI
  • Proactive and enterprising, contributes creative ideas for the collection or analysis of data
  • Professional and result oriented team-player
  • Excellent written and spoken communication skills in English

Nice to have Skills:

  • ITIL Foundation (v3 or 4.0) certification

Shape the evolution


We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.


Learn more about life at Worldline at


We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.



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