Title:  Application Engineer- NSP PSP

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are seeking a detail-oriented and experienced end-to-end business analyst to join our team and focus on troubleshooting NSP (Network Service Provider) and PSP (Payment Service Provider) integration-related issues. The primary responsibility of this role is to identify and resolve technical issues that impact transactions. The successful candidate will work with cross-functional teams to analyze transactional data, investigate issues, and develop and implement solutions to ensure smooth and efficient operations.

Day-to-Day Responsibilities​

Being an end-to-end IT/Functional Analyst, it is essential to have an Extensive Understanding of NSP and PSP Integration: A thorough comprehension of NSP and PSP integrations, including knowledge of different payment methods, transaction processing, and payment gateways.

• Collaborate with various stakeholders, including IT, business team, and customer service to understand and address NSP and PSP integration-related challenges and issues.
• Understanding of system architecture, API integrations, and familiarity with various programming languages to effectively troubleshoot integration-related issues.
• Analyze transactional workflows, data, and systems to identify root causes of issues and inefficiencies.
• Create and maintain documentation related to troubleshooting procedures, issue resolution, and system improvements.
• Utilize data analysis and reporting tools to monitor key performance indicators and track the effectiveness of implemented solutions.
• Provide training and support to end-users and internal teams on best practices for troubleshooting integration-related issues.
• Stay updated with the latest trends, industry best practices, and advancements in NSP, PSP, and e-commerce integration domains.
• Supporting projects from beginning to end as functional and application specialists for the solutions.
• Assist the Project Manager, and other internal and external (i.e. clients) stakeholders in the production and maintenance of project plans and related governance activities
• Acquire and maintain a solid knowledge of the technologies used for our product development
• Training and education of other team members

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• 3+ overall work experience as a Business Analyst in the Payment domain and software development, with the majority of it being in the area of electronic payments.
• A strong understanding of the e-commerce landscape, payment processing, and industry regulations, as well as experience with NSP and PSP integrations.
• Strong analytical and problem-solving skills, with the ability to meticulously investigate complex issues and propose effective solutions.
• University degree (master/bachelor) in computer science or similar qualification
• High level of Quality paired with Service Oriented Mindset
• Linux knowledge as a User, C++ Code reading capabilities for Analysis purposes and SQL reading and writing capabilities combined with basis shell scripting capabilities
• Structured and analytical way of working and distinct ability to do presentations
• Excellent communication and collaboration abilities, with the capacity to work effectively with diverse teams and stakeholders.
• Proficiency in data analysis and reporting tools, as well as the ability to interpret and utilize transactional data to drive decision-making.
• Identifying opportunities for process improvements within NSP and PSP integrations to enhance transaction processing efficiency and reliability.
• Ability to work in dynamic situations with short timelines and strict deadlines
• Good experience in Agile/Scrum in a complex and international environment
• Knowledge about payment domain and/or cloud services and/or Continuous Integration & Continuous Deployment would be beneficial
• Knowledge of the scheme protocol (Visa, Mastercard, Amex, Diners, etc.) and ISO 8583 would be an advantage

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at Jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.