Title:  Sales Support Officer

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Day-to-Day Responsibilities​

• Assistance and support to the sales team by responding to customer inquiries, processing orders, and maintaining sales-related databases (e.g. CRM).
• Responsible for troubleshooting customer issues, providing data and guidance to the sales team, managing sales tracking tools, and analyzing sales trends.
• Liaison between internal departments for all incoming requests from Key Clients, internal & external sales channels.
• Assistance in Sales Budget.
• Manage all incoming and outgoing communication/issues/requests with Key Clients.
• Stay up-to-date with new product and feature launches and ensure sales team is on board.
• Accountable for Pre-Sales & pre-production activities with Key Clients.
• Collecting and communicating Key Client requirements to all necessary departments.
• Handle approval from new Key Clients for all implementation projects.
• Manage/resolve/escalate issues/risks/conflicts in order to ensure progress
• Assist in legal issues and contracts with Key Clients.
• Present sales, revenue, results and issues to the management team.
• Management and Monitoring of New Sales Channels (incl targets).
• Assist for ISV/Reseller/B2B & B2C sales, day to day operations and customer requests.
• Αssisting for introducing/evaluating new markets/industries/opportunities/
  products and creation of business proposals and a go to market plan.
• Attend and actively participate in team meetings and other meetings as required.
• Work in partnership with other teams to ensure that all clients receive a professional and coordinated response.
• Create Department processes and policy guidelines.

Who Are We Looking For

• Proven work experience as a Sales support specialist or Sales support associate in the TelCom/FinTech/PayTech industry (at least 3 years).
• Hands on experience with ERP and CRM systems.
• Proficiency with MS Office Suite, particularly MS Excel.
• In-depth understanding of sales principles and customer service practices.
• Excellent communication skills.
• Analytical and multitasking skills.
• BS degree in Marketing or associates degree in relevant field a plus.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 12,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at https://jobs.worldline.com/

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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