Who we are
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The opportunity
We are seeking a Junior Dispute & Chargeback Officer to join our Risk team. The successful candidate will be responsible for managing dispute and chargeback processes end-to-end, ensuring compliance with card scheme rules, minimizing financial losses, and enhancing operational efficiency and controls.
Day-to-day responsibilities
- Handle and manage card disputes (Visa & Mastercard) end-to-end
- Collect, review, and assess supporting documentation
- Ensure timely processing of disputes in accordance with card scheme rules
- Liaise with internal teams, merchants, and external partners
- Monitor dispute cases and follow up to resolution
- Maintain accurate records and reporting
Who are we looking for
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
- Experience in dispute handling within banking or payments
- Knowledge of Visa ,Mastercard ,Amex chargeback rules and processes
- Strong organizational and communication skills
- Ability to manage high volumes and meet strict deadlines
- Attention to detail and ability to assess documentation critically
- Fluent in Greek and English
Preferred Qualifications:
- Experience in fintech, PSP, or banking environment.
- Familiarity with dispute management systems/tools.
- Knowledge of regulatory and compliance frameworks is considered an advantage.
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Work in an international environment with cutting edge technologies.
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Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.