Title:  INFRASTRUCTURE SUPPORT OFFICER

Responsibilities: 

• Manage and ensure effectiveness of Servers ,their associated OSs and Software to meet significant reliability and service level requirements 

• Perform system maintenance and updates 
• Operate and maintain security and backup policies 
• Monitor performance and ensure systems’ availability 
• PABX Administration and Troubleshooting 
• Remediation of issues impacting the operation of the corporate voice and data infrastructure.  

• Root cause analysis for failures to H/W or O/S level and drive corrective action  
• Monitoring the infrastructure incidents and making recommendations for improvement  
• Negotiate with vendors, outsourcers, and contractors  
• Ensure optimal operation of all network hardware equipment such as Routers, Switches, Firewalls, etc.  
• Local users Software and Hardware support 

Required Knowledge and skills: 

• BSc/BA in Information Technology, Computer Science, or related field 
• 2 years of relevant experience  

• Excellent knowledge of Windows/Windows Server OS (Microsoft Technologies)
• Excellent knowledge of Active Directory (Azure AD)
• Excellent knowledge of Office 365
• Good knowledge of Jira ticketing system
• Good knowledge of enterprise networking (VLANs, Routing, Switching, and IP addressing, DHCP, DNS, etc.) 
• Good knowledge with MacOS/iOS/Android 
• Ability to diagnose and resolve basic technical issues

Soft Skills: 

• Team player with problem-solving skills 
• Ability to learn, adapt, communicate, and organize 
• Attention to detail 

• Deadline oriented