Title:  INFRASTRUCTURE SUPPORT OFFICER

[Infrastructure Support Officer / User Support Specialist]

[Athens, Greece]

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Cardlink, member of Worldline SA, is the largest Network Service Provider in Greece and provides fast and secure services to merchants and consumers in their day-to-day payment transactions, both in physical and electronic commerce. 

Day-to-Day Responsibilities​

• Manage and ensure effectiveness of Servers ,their associated OSs and Software to meet significant reliability and service level requirements 
• Perform system maintenance and updates 
• Operate and maintain security and backup policies 
• Monitor performance and ensure systems’ availability 
• PABX Administration and Troubleshooting 
• Remediation of issues impacting the operation of the corporate voice and data infrastructure.  
• Root cause analysis for failures to H/W or O/S level and drive corrective action  
• Monitoring the infrastructure incidents and making recommendations for improvement  
• Negotiate with vendors, outsourcers, and contractors  
• Ensure optimal operation of all network hardware equipment such as Routers, Switches, Firewalls, etc.  
• Local users Software and Hardware support 

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

Skills & Experience

• Master's or Bachelor's degree in Information Technology, Computer Science or a related field;
• 2 - 5 years’ experience in a similar (technical) position
• Completed Microsoft Azure certification courses, in associate level at minimum
• Expert skills with PowerShell scripting and reading/analyzing Web technologies such as JSON, HTML, JavaScript, XML, jQuery, etc.; Ability to analyze and adapt code
• Deep knowledge of DevOps and its tools
• Experience with continuous integration
• Ability to work with scenarios and concepts
• Excellent troubleshooting and problem solving skills;
• Direct experience with Kotlin programming language and Quarkus framework will be considered a plus

Required Key Competencies

• BSc/BA in Information Technology, Computer Science, or related field
• 2 years of relevant experience 
• Excellent knowledge of Windows/Windows Server OS (Microsoft Technologies)
• Excellent knowledge of Active Directory (Azure AD)
• Excellent knowledge of Office 365
• Good knowledge of Jira ticketing system
• Good knowledge of enterprise networking (VLANs, Routing, Switching, and IP addressing, DHCP, DNS, etc.)
• Good knowledge with MacOS/iOS/Android
• Ability to diagnose and resolve basic technical issues

Soft Skills:

• Team player with problem-solving skills
• Ability to learn, adapt, communicate, and organize
• Attention to detail
• Deadline oriented

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com